24/7 Telephone Answering Services
24/7 Telephone Answering Services
Claim adjusting is an incredibly competitive industry, so if you are unable to cater to your clients need, someone else will. Most often customer support services are the first point of interaction between you and your clients hence, the need for an efficient support team is mandatory. Similarly, aside from a competent team, you need to make sure that you are available for your clients at their preferred time for maximum benefits.
Let’s take an example, a client wishes to consult you regarding their million dollar property claim in your after-hours. Now, due to the absence of your support staff, they are left at the mercy of voicemail not knowing when you will return their call. As a result, attributed to your lack of effective support access for your clients at their preferred time, they simply move onto your competitors and you will lose a valuable client in this process.
With us, you will never have to worry about losing a valuable client due to the absence of support staff. We offer 24/7 call center answering services for insurance adjusters, so, your clients would be able to talk to a live person regarding their claims at any moment. But that’s not all, in order to provide premium customer support service to our clients, we train our virtual receptionists in accordance with insurance industry trends, terminologies, and processes, so they can perform and as per your expectations.
Our premium services for claim adjusters include:
- Professional after-hours support
- Appointment scheduling & management for your clients
- Low-pressure salesmanship and promotion of your services
- Call transfer to appropriate staff members
- Latest tools to streamline the support provision process
- 24-hours a day and 365 days a year multi-channel support answering services for private insurance adjusters
24/7 availability is just the starting line
You can never be sure when your clients may require your services, so, you have to vigilant with your approach. Whether it is the after-hours, holiday season, or weekends, our live answering virtual receptionists for liability claim adjusters make sure your clients and entertained as per your instructions. Also, we offer dedicated support services and custom plans, so you have the feasibility to choose which pricing plan currently resonates with your needs and how you want our support agents to handle your various accounts.
Simple, yet effective customer service process
A carefully devised call flow not only help you provide relevant support to your clients but also facilitate your staff handles complex support situations with ease, thus enabling a remarkable client care. And so, for our live answering services for private claim adjusters, we originally work alongside you to devise a call flow that corresponds to the needs of your clients, in order to provide them better customer experience. Aside from devising and implementing an adequate call flow, we work your extension, answering and providing support to your clients under your name. All of this, while simultaneously routing their calls to you or your specified staff member, thus maximizing your clients’ satisfaction and your productivity level greatly.
We follow a goal orientated approach
We understand your expectations, and so the knowledge of low-pressure salesmanship and promotion of your services are instilled accordingly, into our agents during their training as part of being around-the-clock virtual receptionists for your claim adjuster practice. Our virtual assistants are working 24/7 to qualify prospective clients and subsequently generate leads by gathering relevant details from them during the call support session, as per your instructions.
Transmission of new leads via your preferred medium
We provide 24-hours call center services for claim adjusters and use latest tools and technologies to streamline their support provision process. We have years of experience in this industry, so we can adapt our approach according to your taste proficiently. Whether you want us to store the gathered leads directly into your CRM or deliver them to you via any other preferred medium such as the email, is entirely up to you. You simply have to tell us your requirements, and we will tailor our services and approach accordingly to meet those requirements.