Omni channel and managed
customer support solutions
for different industries

Resources at Live Chat Ltd are equipped with knowledge, skills and expertise to serve

any type of industries. Below is the top industry use cases we have managed.

Automotive

Automotive approaches to the 6th largest economy in the world with $10 trillion annual mark. From last five and half years, each month our resources are producing millions dollar revenues by generating quality leads through managed live chat. US, CA, AU and EU are the regions where our service density is quite higher.

 

On daily basis our clients from automotive industry are receiving sales inquiries, part exchanges, vehicle full service bookings, vehicle parts inquiries, insurance and lease interests. 70% results are produced through live chat and 30% are by email support and marketing. On average our automotive conversion rate is 75%.

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Automotive

Automotive approaches to the 6th largest economy in the world with $10 trillion annual mark. From last five and half years, each month our resources are producing millions dollar revenues by generating quality leads through managed live chat. US, CA, AU and EU are the regions where our service density is quite higher.

 

On daily basis our clients from automotive industry are receiving sales inquiries, part exchanges, vehicle full service bookings, vehicle parts inquiries, insurance and lease interests. 70% results are produced through live chat and 30% are by email support and marketing. On average our automotive conversion rate is 75%.

Learn more

E-commerce

200 e-commerce stores trust our team because we are reducing 70% of their card abundance and boosting their customer values by 300%. During pre-purchase we fill your customer carts with cross sell and upsell, and suggest them best manufacturers.

 

On the other side during post purchase, we help your customers throughout your product lifecycle by managing warranty claims, updating product delivery status, returns, and technical support. Using latest technologies, we are able to measure sales conversion, track customer behavior and offer customized promotional bundle offers that actually increase extended sales by 25%.

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E-commerce

200 e-commerce stores trust our team because we are reducing 70% of their card abundance and boosting their customer values by 300%. During pre-purchase we fill your customer carts with cross sell and upsell, and suggest them best manufacturers.

 

On the other side during post purchase, we help your customers throughout your product lifecycle by managing warranty claims, updating product delivery status, returns, and technical support. Using latest technologies, we are able to measure sales conversion, track customer behavior and offer customized promotional bundle offers that actually increase extended sales by 25%.

Learn more

Legal

Live Chat Ltd is managing online conversion funnel of nearly 3000 law firms and attorneys. Our call center team takes calls from google ads, mass media marketing and other advertising mediums, and book consultancy by checking shared schedules of lawyers. On the other side live chat team is optimizing leads from the landing pages and online campaigns by capturing contact details, nature of inquiry and booking calendars.

 

We are converting more than 50% of online web visitors in to scheduled consultancy through managed live chat services. Our connect call service immediately check the availability of lawyers and connect their clients in real time who are asking for immediate help during office hours.

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Legal

Live Chat Ltd is managing online conversion funnel of nearly 3000 law firms and attorneys. Our call center team takes calls from google ads, mass media marketing and other advertising mediums, and book consultancy by checking shared schedules of lawyers. On the other side live chat team is optimizing leads from the landing pages and online campaigns by capturing contact details, nature of inquiry and booking calendars.

 

We are converting more than 50% of online web visitors in to scheduled consultancy through managed live chat services. Our connect call service immediately check the availability of lawyers and connect their clients in real time who are asking for immediate help during office hours.

Learn more

Real Estate

Brokerage firms and realtors are making nearly $ half trillion as commissions. Real estate firms are spending huge amounts on new technologies and advertising that help them to display properties and acquire unique targeted visitors on their websites.

 

We are dealing with thousands of real estate firms and agents across the globe and generating quality leads from their website visitors. Through live chat and connect calls, our teams are delivering legitimate sellers, buyers, investors, landlords, and tenant leads directly in the inboxes of our clients. On average our real estate conversion rate in 45%.

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Real Estate

Brokerage firms and realtors are making nearly $ half trillion as commissions. Real estate firms are spending huge amounts on new technologies and advertising that help them to display properties and acquire unique targeted visitors on their websites.

 

We are dealing with thousands of real estate firms and agents across the globe and generating quality leads from their website visitors. Through live chat and connect calls, our teams are delivering legitimate sellers, buyers, investors, landlords, and tenant leads directly in the inboxes of our clients. On average our real estate conversion rate in 45%.

Learn more

Healthcare

We have experienced healthcare as the most adaptive as compared to others. Through live chat and twenty-four hours’ front desk call support, we see a huge opportunity of booking patients, providing information on doctor availability, and understanding urgency of patients.

 

Customers in this industry are recipients of medical services that are critical to their health. Patients do shop around and have several questions in their mind before they book any doctor. Our healthcare support team not only optimize your web conversions by answering patients’ questions but also enhance your relationship with your patients. More than 50 medical practices trust our team for their patient scheduling, paperless billing and 24 hours patient support through live chat, email support and front desk call center support.

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Healthcare

We have experienced healthcare as the most adaptive as compared to others. Through live chat and twenty-four hours’ front desk call support, we see a huge opportunity of booking patients, providing information on doctor availability, and understanding urgency of patients.

 

Customers in this industry are recipients of medical services that are critical to their health. Patients do shop around and have several questions in their mind before they book any doctor. Our healthcare support team not only optimize your web conversions by answering patients’ questions but also enhance your relationship with your patients. More than 50 medical practices trust our team for their patient scheduling, paperless billing and 24 hours patient support through live chat, email support and front desk call center support.

Learn more

Telecom and Internet

Density of call center support in telecom and internet industry is already higher. Email support has been vital part of telecom and internet businesses.

 

Live chat customer support is now resolving 9 out of 10 cases in real time. One live chat agent can handle 4-5 simultaneous chats and resolve issues making it 4 times more productive and efficient as compare to traditional voice support. We centralized Omni channel customer support and made it possible for support staff to pro-actively identify issues and react on them. 6 giants from this industry are with us and we have streamlined their customer support.

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Telecom and Internet

Density of call center support in telecom and internet industry is already higher. Email support has been vital part of telecom and internet businesses.

 

Live chat customer support is now resolving 9 out of 10 cases in real time. One live chat agent can handle 4-5 simultaneous chats and resolve issues making it 4 times more productive and efficient as compare to traditional voice support. We centralized Omni channel customer support and made it possible for support staff to pro-actively identify issues and react on them. 6 giants from this industry are with us and we have streamlined their customer support.

Learn more

Hosting/Web Services

Hosting and web services comprises of $50 billion annual turnover world wide. With 10% annual growth rate this industry is becoming quite competitive and battle of winning customers is all about up time and customer experience. All of the big players in this industry are utilizing managed live chat and email ticket management services to quickly help their customers. Currently we are working with US companies to help their customers choose the best plan.

 

Our dedicated teams are managing almost half a million support tickets in a week with 15 minutes’ average response time and quarter a million live chat inquiries in a week time period with 30 seconds average response time.

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Hosting/Web Services

Hosting and web services comprises of $50 billion annual turnover world wide. With 10% annual growth rate this industry is becoming quite competitive and battle of winning customers is all about up time and customer experience. All of the big players in this industry are utilizing managed live chat and email ticket management services to quickly help their customers. Currently we are working with US companies to help their customers choose the best plan.

 

Our dedicated teams are managing almost half a million support tickets in a week with 15 minutes’ average response time and quarter a million live chat inquiries in a week time period with 30 seconds average response time.

Learn more

Financial Institutes

One of our targeted industries is financial institutes that include insurance companies, stock exchange brokerage firms, and credit unions. For insurance companies we are helping their customers to compare insurance plans offered by multiple companies. We win their trust by providing legitimate data and provide them quick and accurate information in order to complete their customer journey.

 

We check credit histories and guide customers what best bad credit loan plans would work for them. On behalf of brokerage firms, we are taking messages from traders and passing them to brokerage firms in real time so that they act on their requests as quick as possible.

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Financial Institutes

One of our targeted industries is financial institutes that include insurance companies, stock exchange brokerage firms, and credit unions. For insurance companies we are helping their customers to compare insurance plans offered by multiple companies. We win their trust by providing legitimate data and provide them quick and accurate information in order to complete their customer journey.

 

We check credit histories and guide customers what best bad credit loan plans would work for them. On behalf of brokerage firms, we are taking messages from traders and passing them to brokerage firms in real time so that they act on their requests as quick as possible.

Learn more

Education

Our trained and qualified operators are helping students in their education planning and applying for the courses. Parents and guardians always look for information about your school, college and university. We are helping your institutes to connect with decision makers and engage them with required information.

 

At Live Chat Ltd, team of educational experts are increasing admission applications, delivering course interests and answering hundreds of quick answers that streamline applying process. Through live chat and email support, we are managing existing and potential students of nearly 2500 educational institutes across the globe.

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Education

Our trained and qualified operators are helping students in their education planning and applying for the courses. Parents and guardians always look for information about your school, college and university. We are helping your institutes to connect with decision makers and engage them with required information.

 

At Live Chat Ltd, team of educational experts are increasing admission applications, delivering course interests and answering hundreds of quick answers that streamline applying process. Through live chat and email support, we are managing existing and potential students of nearly 2500 educational institutes across the globe.

Learn more

Hospitality

Your customers who plan tours and trips, businesses who schedule their meetings and arrange immediate visits, are not bound by any of your office timings. They can contact you or visit your website during any hour of the day and night. Are you equipped with 360 degree customer services? If not then you may be losing potential customers on daily basis. Your hotel websites are open 24/7 but don’t you think there must be someone available to answer questions coming from your international clients? We fascinate your customers day and night and keep your hotel rooms schedule filled.

 

We help your customers plan a best trip and assist them with hotel bookings, car rentals, place visits, and arrange tourist guides.We build better customer experiences and create more opportunities for your hospitality business.

Learn more

Hospitality

Your customers who plan tours and trips, businesses who schedule their meetings and arrange immediate visits, are not bound by any of your office timings. They can contact you or visit your website during any hour of the day and night. Are you equipped with 360 degree customer services? If not then you may be losing potential customers on daily basis. Your hotel websites are open 24/7 but don’t you think there must be someone available to answer questions coming from your international clients? We fascinate your customers day and night and keep your hotel rooms schedule filled.

 

We help your customers plan a best trip and assist them with hotel bookings, car rentals, place visits, and arrange tourist guides.We build better customer experiences and create more opportunities for your hospitality business.

Learn more

Marketing and Media

If you are a marketing agency or running a media house, then you must take great care of your potential clients, leads, and opportunities. In a business to business scenario, its quite difficult to nurture a lead and put it in CRM as an opportunity won entry. On the other side you may have a lot of work in pipeline and your clients are looking for status updates.

 

We help your teams to manage email drip campaigns, qualify your leads by calling them immediately, and capture more leads on your agency websites through live chat interactions. We schedule prospect follow ups and nurture your leads until they closed as valuable clients.

Learn more

Marketing and Media

If you are a marketing agency or running a media house, then you must take great care of your potential clients, leads, and opportunities. In a business to business scenario, its quite difficult to nurture a lead and put it in CRM as an opportunity won entry. On the other side you may have a lot of work in pipeline and your clients are looking for status updates.

 

We help your teams to manage email drip campaigns, qualify your leads by calling them immediately, and capture more leads on your agency websites through live chat interactions. We schedule prospect follow ups and nurture your leads until they closed as valuable clients.

Learn more

SaaS

When we talk about software as a service or product, Customer retention is more value gaining as compared to customer acquisition.

 

Best thing about us is that we are doing both, lead generation and technical support. On behalf of 59 software industry clients we are pro-actively providing level 1, level 2 and level 3 support to their customers where we answer pre-purchase general questions, explain product features and their usability, and resolve their issue throughout your product lifecycle. Using live chat and email support, we are converting 40% of web visitors and resolving millions of issues on daily basis.

Learn more

SaaS

When we talk about software as a service or product, Customer retention is more value gaining as compared to customer acquisition.

 

Best thing about us is that we are doing both, lead generation and technical support. On behalf of 59 software industry clients we are pro-actively providing level 1, level 2 and level 3 support to their customers where we answer pre-purchase general questions, explain product features and their usability, and resolve their issue throughout your product lifecycle. Using live chat and email support, we are converting 40% of web visitors and resolving millions of issues on daily basis.

Learn more

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