+1-833-247-CHAT
Excellence is never an accident rather derived from ability of execution in the right direction
With latest technology and Omni channel customer support capability we are serving businesses with high intentions, sincere efforts, intelligent directions and skillful executions.
Excellence is never an accident rather derived from ability of execution in the right direction
With latest technology and Omni channel customer support capability we are serving businesses with high intentions, sincere efforts, intelligent directions and skillful executions.
Call Center
Inbound Call Center
Customers always demand support from the company they buy products from. Customer service is not about assisting your potential customers throughout their buying stages rather helping them during your product life cycle. With in depth knowledge of your products and services and our unbeatable friendly support, we provide great customer experience while promoting your brand.
Our inbound call center and answering services allow your business to interact with your customers 24 hours a day, 7 days a week and 365 days a year.
Our inbound call center services
include but not limited to:
Inbound Call Center
Customers always demand support from the company they buy products from. Customer service is not about assisting your potential customers throughout their buying stages rather helping them during your product life cycle. With in depth knowledge of your products and services and our unbeatable friendly support, we provide great customer experience while promoting your brand.
Our inbound call center and answering services allow your business to interact with your customers 24 hours a day, 7 days a week and 365 days a year.
Our inbound call center services
include but not limited to:
24 Hours Call Center Support
Our call center outsourcing solutions are truly 24 hours a day, seven days a week and 365 days a year. Your potential customers have many reasons for buying and needing your assistance during odd hours.
They may be in urgent need of your product and service during off peak hours, they may be in different time zones and calling you during their own regular business hours or need your assistance in the mid night because they may be facing issues while using your product. Whatever the reason is we are available to deliver happiness, day or night.
24 Hours Call Center Support
Our call center outsourcing solutions are truly 24 hours a day, seven days a week and 365 days a year. Your potential customers have many reasons for buying and needing your assistance during odd hours.
They may be in urgent need of your product and service during off peak hours, they may be in different time zones and calling you during their own regular business hours or need your assistance in the mid night because they may be facing issues while using your product. Whatever the reason is we are available to deliver happiness, day or night.
Outbound call center
We serve the main purpose of outbound call center outsourcing which is lead generation and sales. Generating sales is a very sensitive process and we not only close sales but open relationships that fuel your enterprise towards long term success.
Our outbound teams know the mechanism of spreading your product awareness through telemarketing during your soft launch. We also mature leads captured through web forms and your offline marketing efforts by calling their numbers and marking their confirmations.
You can utilize our business process
outsourcing facility in any way. Some
of can be:
Outbound call center
We serve the main purpose of outbound call center outsourcing which is lead generation and sales. Generating sales is a very sensitive process and we not only close sales but open relationships that fuel your enterprise towards long term success.
Our outbound teams know the mechanism of spreading your product awareness through telemarketing during your soft launch. We also mature leads captured through web forms and your offline marketing efforts by calling their numbers and marking their confirmations.
You can utilize our business process
outsourcing facility in any way. Some
of can be:
Customer surveys and feedback management
IT helpdesk support
Billing and payment support
Order management support
Cross Cultural Sensitization
Perfect customer service is not only understanding customer values and needs but also their culture. We know speaking the language is not enough and that’s why we prefer speaking the culture.
Our contact center outsourcing makes sure to remove the risk of alienating the very customers we are aiming to serve.
Cross Cultural Sensitization
Perfect customer service is not only understanding customer values and needs but also their culture. We know speaking the language is not enough and that’s why we prefer speaking the culture.
Our contact center outsourcing makes sure to remove the risk of alienating the very customers we are aiming to serve.
Multi Channel Contact Center
Your customers are changing and finding new ways to connect with your business whether they purchase any product, seek help with your product or service, or share their experience with others, they are utilizing multiple channels.
At Live Chat Ltd our contact center services are always on the move and providing great customer experience through voice, email, web chat, social media and product support communities.
Multi Channel Contact Center
Your customers are changing and finding new ways to connect with your business whether they purchase any product, seek help with your product or service, or share their experience with others, they are utilizing multiple channels.
At Live Chat Ltd our contact center services are always on the move and providing great customer experience through voice, email, web chat, social media and product support communities.
Technology and Innovation
Where remote IT support, in app support and SaaS product installations come in action, call center agents must be tech savvy and processes that help them to deliver support must be somewhat optimized and updated technologically.
We are enriched with latest call routing technology, IVR, CRM integrated processes, and remote tools to access your customer systems and troubleshoot their issues. We develop your product support communities and invite your brand advocates to help other customers.
Technology and Innovation
Where remote IT support, in app support and SaaS product installations come in action, call center agents must be tech savvy and processes that help them to deliver support must be somewhat optimized and updated technologically.
We are enriched with latest call routing technology, IVR, CRM integrated processes, and remote tools to access your customer systems and troubleshoot their issues. We develop your product support communities and invite your brand advocates to help other customers.
Your Brand Culture
Preserving your brand culture is one of our aggressive capabilities. We are so good at it that you customers will swear that we are in the same office.
We keep your brand promises and perception the way you have developed and add value to every customer interaction. Your brand values are what that should be kept alive and we are really good at it.
Your Brand Culture
Preserving your brand culture is one of our aggressive capabilities. We are so good at it that you customers will swear that we are in the same office.
We keep your brand promises and perception the way you have developed and add value to every customer interaction. Your brand values are what that should be kept alive and we are really good at it.
Employee Training and Retention
Strength of every business is its people. Our family of 500 + people who show up every day are our product. We have in house training and development department where we take care of their training on your project and their personal development as well.
Because of our scalability, flexibility and sustainable way to do business, we are partnering with all sizes of businesses. We educate our people on your products and services the way you think it must be and offer them an environment where they nurture their abilities.
Employee Training and Retention
Strength of every business is its people. Our family of 500 + people who show up every day are our product. We have in house training and development department where we take care of their training on your project and their personal development as well.
Because of our scalability, flexibility and sustainable way to do business, we are partnering with all sizes of businesses. We educate our people on your products and services the way you think it must be and offer them an environment where they nurture their abilities.
Continuous Process Improvement
It’s a well known phrase by Mark Twain that continuous improvement is always better than delayed perfection. From everything within any company or organization only one thing is constant which is change. We know in order to be always on the top, continuous improvement process must be part of business culture and routine and not as a back room team.
From our years of experience, we have seen a direct relation between process improvement and customer happiness. We change when your customer change, we redesign processes when your products and services change and we adopt latest trends in your industry.
Continuous Process Improvement
It’s a well known phrase by Mark Twain that continuous improvement is always better than delayed perfection. From everything within any company or organization only one thing is constant which is change. We know in order to be always on the top, continuous improvement process must be part of business culture and routine and not as a back room team.
From our years of experience, we have seen a direct relation between process improvement and customer happiness. We change when your customer change, we redesign processes when your products and services change and we adopt latest trends in your industry.
Real Time Intelligent Reporting
In order to search pearls one must dive deep below and in order to make strategic decisions one must be good in measuring actionable data and analytics.
We know numbers have always an important story to tell and our job is to give them a clear and convincing voice. Our intelligent reporting structure not only empowers you to make some real time decisions but also help you predict your business quarters and annual reports. In customer services what gets measured, gets managed.
Real Time Intelligent Reporting
In order to search pearls one must dive deep below and in order to make strategic decisions one must be good in measuring actionable data and analytics.
We know numbers have always an important story to tell and our job is to give them a clear and convincing voice. Our intelligent reporting structure not only empowers you to make some real time decisions but also help you predict your business quarters and annual reports. In customer services what gets measured, gets managed.
Security and Monitoring
We protect your customer data, business values and culture through 24 hours monitoring system. Our systems are protected on the user ends and firewalls guard our server side.
A network of CCTV cameras and monitors provide us 24 hours surveillance for Live Chat Ltd facilities. We have implemented level three security measures where operators do not have access to customer data which is stored on a dedicated equipment which is not part of shared environment.
Security and Monitoring
We protect your customer data, business values and culture through 24 hours monitoring system. Our systems are protected on the user ends and firewalls guard our server side.
A network of CCTV cameras and monitors provide us 24 hours surveillance for Live Chat Ltd facilities. We have implemented level three security measures where operators do not have access to customer data which is stored on a dedicated equipment which is not part of shared environment.