+1-833-247-CHAT
Customer service solution for your
software, app, IT, and networking
service provider business
Customer acquisition and retention in SaaS heavily relies on managed customer
support. We offer 360-degree technical support for your IT business and networking solutions.
Customer service solution for your software, app, IT, and networking service provider business
Customer acquisition and retention in SaaS heavily relies on managed customer support. We offer 360-degree technical support for your IT business and networking solutions.
24/7 live chat technical support
You spend a lot of money on advertising and promoting your software and apps. Your spending may include search engine marketing, display networks, and other media buys. All of your advertising efforts pull visitors on your software and app websites and landing pages. Your existing customers who face any issue prefer visiting your websites and try to find customer support.
We proactively engage your potential customers, answer their technical questions, and convert them in users. On the other side we provide level 1-2 technical support to your existing customers through live chat.
24/7 live chat technical support
You spend a lot of money on advertising and promoting your software and apps. Your spending may include search engine marketing, display networks, and other media buys. All of your advertising efforts pull visitors on your software and app websites and landing pages. Your existing customers who face any issue prefer visiting your websites and try to find customer support.
We proactively engage your potential customers, answer their technical questions, and convert them in users. On the other side we provide level 1-2 technical support to your existing customers through live chat.
Technical support through call
center
Not every SaaS business can afford an in house call center specially the startup ones. Also IT and networking companies may be hesitant to outsource their call center because of lower level of technical confidence in outsourced call centers. We are industry specific technical experts who can manage your level 1, 2, and 3 technical support with a high level confidence you are looking for.
We give your startup business a great customer support push, acquire more customers, and take responsibility to retain your existing customers at a fraction of cost.
Technical support through call
center
Not every SaaS business can afford an in house call center specially the startup ones. Also IT and networking companies may be hesitant to outsource their call center because of lower level of technical confidence in outsourced call centers. We are industry specific technical experts who can manage your level 1, 2, and 3 technical support with a high level confidence you are looking for.
We give your startup business a great customer support push, acquire more customers, and take responsibility to retain your existing customers at a fraction of cost.
Email tickets management
Your SaaS, IT, and networking business must be getting a huge load of email tickets coming through in app support, submit a ticket portal, and website forms. Customer experience is to answer all of them in real time and give your customers a sense of care they are looking for. Normally customers have to wait for hours while they need your quick support.
We resolve your thousands of tickets within 15 minutes TAT and manage technical issues mostly with first contact resolution benchmark.
Email tickets management
Your SaaS, IT, and networking business must be getting a huge load of email tickets coming through in app support, submit a ticket portal, and website forms. Customer experience is to answer all of them in real time and give your customers a sense of care they are looking for. Normally customers have to wait for hours while they need your quick support.
We resolve your thousands of tickets within 15 minutes TAT and manage technical issues mostly with first contact resolution benchmark.
Outsource email support for
Troubleshooting and remote
assistance
We resolve your level 2 and 3 escalated issues by calling your customers, by remotely accessing their systems, and guiding them about step by step resolution. A customer who is unable to install your app on software on their desktop may demand a full amount return after trying a few times.
We retain your customers by quickly resolving such issues in real time, lowering your customers churn rate. With us your customers are in good hands who take care of your customers the way you’d do yourself.
Troubleshooting and remote
assistance
We resolve your level 2 and 3 escalated issues by calling your customers, by remotely accessing their systems, and guiding them about step by step resolution. A customer who is unable to install your app on software on their desktop may demand a full amount return after trying a few times.
We retain your customers by quickly resolving such issues in real time, lowering your customers churn rate. With us your customers are in good hands who take care of your customers the way you’d do yourself.
Software and app maintenance support
Its quite expensive to hire 24/7 in house software engineers who could fix software and app bugs in real time that may affect your complete user base. Sometimes you may experience regional software and app operational issues because of DDOS attacks and data base errors.
We have the facility to hire software engineers at a fraction of cost and support your products 24/7. Our level 3 technical support includes backend developers, architecture designers, and software engineers.
Software and app maintenance support
Its quite expensive to hire 24/7 in house software engineers who could fix software and app bugs in real time that may affect your complete user base. Sometimes you may experience regional software and app operational issues because of DDOS attacks and data base errors.
We have the facility to hire software engineers at a fraction of cost and support your products 24/7. Our level 3 technical support includes backend developers, architecture designers, and software engineers.
Multi-channel customer support
Your app and software customers are not limited to one location, they come from different locations and time zones instead. Being available during your office hours is not a perfect solution to take care of your customers. Your perfect and better product may fail just because you are not attending your customers properly.
We answer your calls, live chat enquiries, email tickets, and manage your product communities day or night, rain or shine. With us your customers will never feel abandoned because they will receive 24/7 technical and sales support.
Multi-channel customer support
Your app and software customers are not limited to one location, they come from different locations and time zones instead. Being available during your office hours is not a perfect solution to take care of your customers. Your perfect and better product may fail just because you are not attending your customers properly.
We answer your calls, live chat enquiries, email tickets, and manage your product communities day or night, rain or shine. With us your customers will never feel abandoned because they will receive 24/7 technical and sales support.