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What else could be more effective other than data driven happiness
Our data driven reports and analytics help your brands go closer to your customers and on the other side we get to know how to streamline and optimize our processes.
What else could be more effective other than data driven happiness
Our data driven reports and analytics help your brands go closer to your customers and on the other side we get to know how to streamline and optimize our processes.
Email Support
Conversations Report
Your customers are always changing and they can contact you in midnight, on weekends and on a public holiday. If your business is international or globalized, they can reach you from any region.
We find out your busiest hours, make changes in team schedules and keep the tickets resolved. New questions and conversations give birth to new answers and tags that are cores of this report.
Conversations Report
Your customers are always changing and they can contact you in midnight, on weekends and on a public holiday. If your business is international or globalized, they can reach you from any region.
We find out your busiest hours, make changes in team schedules and keep the tickets resolved. New questions and conversations give birth to new answers and tags that are cores of this report.
Actionable Data Report
You really want to know how many customers were acquired, cross sold, upsold, and retained. Also there is a lot more information that intelligently predict your volumes, success of your marketing campaigns, sales targets and changes in your products driven by your customers.
Email open rate and click through rate help us design A/B test templates and at the end of campaign these two metrics help us predict the total number of new interests and incoming sales.
Actionable Data Report
You really want to know how many customers were acquired, cross sold, upsold, and retained. Also there is a lot more information that intelligently predict your volumes, success of your marketing campaigns, sales targets and changes in your products driven by your customers.
Email open rate and click through rate help us design A/B test templates and at the end of campaign these two metrics help us predict the total number of new interests and incoming sales.
Productivity Analysis Report
Productivity means total volume of support tickets managed by total number of resources and compared with your benchmarks.
First response time, average response time, average ticket resolution time, tickets backlog, customer satisfaction, conversations per ticket, number of tickets per team member, first contact resolution and forecast accuracy are top listed metrics under this report.
Productivity Analysis Report
Productivity means total volume of support tickets managed by total number of resources and compared with your benchmarks.
First response time, average response time, average ticket resolution time, tickets backlog, customer satisfaction, conversations per ticket, number of tickets per team member, first contact resolution and forecast accuracy are top listed metrics under this report.
Customer Happiness Report
Happiness is answering customer questions and resolving their issues in real time or as quick as possible. Our happiness report filters your customer ratings and find out what works best with your customers and what doesn’t.
We collect feedbacks through surveys and empower your customers to express how good or bad they were treated. An unhappy customer becomes the biggest source of learning and derives changes in existing processes, responses and benchmarks.
Customer Happiness Report
Happiness is answering customer questions and resolving their issues in real time or as quick as possible. Our happiness report filters your customer ratings and find out what works best with your customers and what doesn’t.
We collect feedbacks through surveys and empower your customers to express how good or bad they were treated. An unhappy customer becomes the biggest source of learning and derives changes in existing processes, responses and benchmarks.
Knowledge base report
We monitor the overall effectiveness of your knowledge base. Its always helpful and efficient to maintain a customer self-care portal which includes knowledge base and online product community where customers can search their issues and find answers on their own.
We find out failed search queries, new product issues, top articles searched on your online self-care portal. After knowing your customer’s search behavior, we make changes to your documents and optimize them when needed.
Knowledge base report
We monitor the overall effectiveness of your knowledge base. Its always helpful and efficient to maintain a customer self-care portal which includes knowledge base and online product community where customers can search their issues and find answers on their own.
We find out failed search queries, new product issues, top articles searched on your online self-care portal. After knowing your customer’s search behavior, we make changes to your documents and optimize them when needed.
Marketing success report
You must be willing to know which one of your marketing campaigns are resonating more and which ones are not producing any result at all. We tag every ticket and email with its relevant campaign and at the end of reporting month we calculate total number of interactions per specific campaign.
We track how many visitors we derived on your website, product landing page, how many customers were cross sold, upsold and retained through mass email marketing efforts.
Marketing success report
You must be willing to know which one of your marketing campaigns are resonating more and which ones are not producing any result at all. We tag every ticket and email with its relevant campaign and at the end of reporting month we calculate total number of interactions per specific campaign.
We track how many visitors we derived on your website, product landing page, how many customers were cross sold, upsold and retained through mass email marketing efforts.
Traditional metrics report
Metrics like customer churn rate, quality scores, net promoter score, first contact resolution, response times, accuracy and efficiency, adherence to schedule, average complete query resolution time and service level are all part of this report.
Traditional reporting is divided in to teams and individual metrics. The customer service KPIs that we choose are meaningful, moveable, authentic, contextualized and consistent.
Traditional metrics report
Metrics like customer churn rate, quality scores, net promoter score, first contact resolution, response times, accuracy and efficiency, adherence to schedule, average complete query resolution time and service level are all part of this report.
Traditional reporting is divided in to teams and individual metrics. The customer service KPIs that we choose are meaningful, moveable, authentic, contextualized and consistent.
Drip campaign analytics
In order to nurture your leads and prospects you must engage them through fresh and unique content. Setting up a chain of drip email marketing helps you achieve their interest and keep them on the track of conversion.
Next and the most important thing is to analyze how well your drip campaign is producing results. We track click through rates, conversion rate, bounce rate, list growth rate, email sharing/forwarding rate and overall ROI calculations.
Drip campaign analytics
In order to nurture your leads and prospects you must engage them through fresh and unique content. Setting up a chain of drip email marketing helps you achieve their interest and keep them on the track of conversion.
Next and the most important thing is to analyze how well your drip campaign is producing results. We track click through rates, conversion rate, bounce rate, list growth rate, email sharing/forwarding rate and overall ROI calculations.