Quality is never an accident, It is always an intelligent effort.

Our processes are not completed when there is nothing to be added anymore, but when nothing to be left out anymore. Before we start writing answers to your customers, we do our homework in a hard way and later on make sure each and every email we send is heard loud and clear.

Quality is never an accident, It is always an intelligent effort.

Our processes are not completed when there is nothing to be added anymore, but when nothing to be left out anymore. Before we start writing answers to your customers, we do our homework in a hard way and later on make sure each and every email we send is heard loud and clear.

Email Support

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1

Your purpose

Before building strategy and processes, our first step is to know the purpose we are going to serve. It can be email marketing campaigns to acquire new customers, retain the existing ones, increase website’s traffic, launch a new product or supporting your customers who need help where technical expertise is needed.

 

There can be other purposes where you need expert hands to serve your stakeholders.

1

Your purpose

Before building strategy and processes, our first step is to know the purpose we are going to serve. It can be email marketing campaigns to acquire new customers, retain the existing ones, increase website’s traffic, launch a new product or supporting your customers who need help where technical expertise is needed.

 

There can be other purposes where you need expert hands to serve your stakeholders.

2

Your customer workflows

Your customers may have go back and forth in order to reach the right touch point where they are heard and made satisfied. Customers may need help using your product on immediate basis when issues arise.

 

In the digital world your products may need in app support or your customers may have to submit screenshots of their issues in the form of tickets. Understanding your customer workflows and their experiments with your products help us plan a perfection.

2

Your customer workflows

Your customers may have go back and forth in order to reach the right touch point where they are heard and made satisfied. Customers may need help using your product on immediate basis when issues arise.

 

In the digital world your products may need in app support or your customers may have to submit screenshots of their issues in the form of tickets. Understanding your customer workflows and their experiments with your products help us plan a perfection.

3

Your marketing campaigns

Your offline and online marketing efforts are one of the biggest sources to learn about your customers. On the other side there is always room for your customers to learn more about your marketing campaigns because its not always possible to deliver a complete marketing message or offer during 50 seconds commercial and on an attractive billboard where people are always on the move.

 

Your customers write to us and we deliver a complete package of happiness as a reply.

3

Your marketing campaigns

Your offline and online marketing efforts are one of the biggest sources to learn about your customers. On the other side there is always room for your customers to learn more about your marketing campaigns because its not always possible to deliver a complete marketing message or offer during 50 seconds commercial and on an attractive billboard where people are always on the move.

 

Your customers write to us and we deliver a complete package of happiness as a reply.

4

Your business values and culture

Every business wants to wow its customers through value addition at every stage. It can be done by giving some extra, by helping them in real time or by going beyond their expectations.

 

Every value addition is derived through a culture which is build up through years of hard work. We learn your ways, business culture, existing processes and design something that creates harmony and your customers will swear that we are one of yours.

4

Your business values and culture

Every business wants to wow its customers through value addition at every stage. It can be done by giving some extra, by helping them in real time or by going beyond their expectations.

 

Every value addition is derived through a culture which is build up through years of hard work. We learn your ways, business culture, existing processes and design something that creates harmony and your customers will swear that we are one of yours.

5

Our Strategy

After collecting information about you and your customers, we start road mapping your success. We suggest better email marketing and ticket tools, write knowledge banks and product support manuals, prepare presentations and guides and create touch points of your customers with our support team.

 

We identify your qualitative and quantitative goals, do a competitive analysis, develop content strategy and frequency, design templates, compile budget and ROI projects, and evaluate results.

5

Our Strategy

After collecting information about you and your customers, we start road mapping your success. We suggest better email marketing and ticket tools, write knowledge banks and product support manuals, prepare presentations and guides and create touch points of your customers with our support team.

 

We identify your qualitative and quantitative goals, do a competitive analysis, develop content strategy and frequency, design templates, compile budget and ROI projects, and evaluate results.

6

Our Process Designing

We develop processes to assign tickets, queues, escalations, cross sell and upsell, define roles and setup tiers. Our team crafts procedures for triage and priority support where agents flag the intensity of customer’s issue and on the other side customers flag their emails themselves.

 

Where needed we automate part of processes that help us lower down response times and develop the most efficient system.

6

Our Process Designing

We develop processes to assign tickets, queues, escalations, cross sell and upsell, define roles and setup tiers. Our team crafts procedures for triage and priority support where agents flag the intensity of customer’s issue and on the other side customers flag their emails themselves.

 

Where needed we automate part of processes that help us lower down response times and develop the most efficient system.

7

Our Training

Good customer service costs less than bad customer service. Every bit of information from your side is part of our training process.

 

We always got two options, one is complete training of our agents with the help of material provided by you and second option is direct training by you. Whatever option you chose we make sure to optimize our efforts train our agents on every single feature of your product/service.

7

Our Training

Good customer service costs less than bad customer service. Every bit of information from your side is part of our training process.

 

We always got two options, one is complete training of our agents with the help of material provided by you and second option is direct training by you. Whatever option you chose we make sure to optimize our efforts train our agents on every single feature of your product/service.

8

Our Ongoing Optimization

Establishing strong email customer support strategy, processes and training of agents is not a one-time task. We know in our work only one thing is absolute and that is change.

 

You are always on the move to upgrade your products, change your standards, explore new niche, launch new products and try to capture more of the industry share. We meet your changing benchmarks with the help of our ongoing optimization efforts.

8

Our Ongoing Optimization

Establishing strong email customer support strategy, processes and training of agents is not a one-time task. We know in our work only one thing is absolute and that is change.

 

You are always on the move to upgrade your products, change your standards, explore new niche, launch new products and try to capture more of the industry share. We meet your changing benchmarks with the help of our ongoing optimization efforts.

9

Our Reporting

The KPI metrics that we decide tell you the story of your progress and success. We have divided KPIs among team level, individual level and according to your objectives. We track everything from single agent’s performance to bid data analytics.

 

Our predictive intelligence tells you about the customer retention rate, new customer acquisitions, revenue additions through cross sell and upsell. We win your fans and develop brand advocates who promote your products and services on their own.

9

Our Reporting

The KPI metrics that we decide tell you the story of your progress and success. We have divided KPIs among team level, individual level and according to your objectives. We track everything from single agent’s performance to bid data analytics.

 

Our predictive intelligence tells you about the customer retention rate, new customer acquisitions, revenue additions through cross sell and upsell. We win your fans and develop brand advocates who promote your products and services on their own.

Your customer happiness is two minutes away!

or may be one, if you type fast.

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