Our Ongoing Optimization

Success is not a one-time effort instead demands continuous efforts.

Our Ongoing Optimization

Success is not a one-time effort instead demands continuous efforts.

A/B testing email support strategies

Our industry experts are second to none in the design and development of plans for email customer services. We work 24/7 for conducting research on various segments of your consumer population depending on what specific goal you wish to achieve. There are no risks where your email support is involved, which means that we rely on complete testing to ensure that a strategy is ready to be executed. Our email agents are trained to pinpoint weak links in any project. Whenever an error surfaces, we return to the drawing board to sort it out. We carry out testing at each level of an email support strategy’s implementation. If an issue presents itself, we quickly identify and eliminate it.

Continuous process improvements

In addition to designing email customer service processes ourselves, we also work on improving those that you have already set in place. Our aim is to perfect each process that contributes to the email support of your company. In order to compensate for what is lacking, we first need to determine which component is not in top form. Continuous process improvement (CPI) comprises of the monitoring stage as well as the optimization stage. We observe the performances of different existing business processes you have constructed for your email customer services. Measurements are collected and conclusions are drawn. Customer feedback is an important contributor towards the formulation of optimization tactics for your email support. In the end, our CPI goals revolve around customer satisfaction.

Refining you marketing approach

The key to polishing your email marketing is to understand your customers’ needs, which is what we figure out with our analytical tools. We gather the exact data a certain marketing campaign requires to become a success. Our email operators access past records to gain awareness of the journey that you and your customers have shared. This gives us insight into what they have responded positively towards and which strategies we ought to steer clear of. In order to create a refreshing approach, we come up with something unique that still represents your brand. Meanwhile, your ongoing promotional campaigns are also examined to determine the areas of improvement. We know how to optimize them to leave a major impact on your customers’ minds. It will help them see the value that you are offering to them as a brand.

Testing troubleshooting protocols

Our technical support agents are familiar with the kind of sticky situations you frequently face while running email customer services. Our objective is to make the entire process more comfortable for both email agents and your customers. Every one of your customers feels like their problem is urgent and must be fixed ASAP. The troubleshooting protocols that we refine for your business are based on speed and accuracy. Our email agents figure out the cause of delays and suggest software to boost efficiency. This results in protocols that consume less of your resources and deliver quick solutions. We aim for sustainability to prevent repeat occurrences. Our techniques make your customers appreciate your reliability in technical support when you present them long term solutions to their issues.

Reviewing training programs

You can benefit from our enhancements in training programs for employees where you are teaching them personally or assigning that task to our supervisors. Learning more about your particular email support requirements allows us to upgrade your approach to training. This way, you can increase productivity and improve customer experience at the same time.

Drip campaigns

Our email operators are capable of raising the impact of your drip campaigns by examining the various objectives you have set for each of them depending on the position of your customer in their journey.

Sales strategies

In order to increase your order values and the satisfaction of your customers, our email agents diligently work on refining their tactics for cross-selling and up-selling your products and services.

Ticket management

We can guarantee swifter and more reliable email ticket management through an overall plan that focuses on quick resolution as well as appropriate ticket assignment according to individual capabilities.

Complaint resolution

Your customer retention rates will definitely rise through the optimization of your complaint resolution in email support. We use information from different channels and ask your customers better questions.

Calendar organization

The efficiency of your calendar management depends on the centralization of calendars which our email operators can take advantage of to increase cooperation and prevent any overlapping of dates.

Employee training

We believe that it is essential for our employees to learn more about your brand culture and customers’ behavior to provide good email support and ensure greater satisfaction for stronger relationships.

Your customer happiness is two minutes away!

or may be one, if you type fast.

Request a demo