As an internet service provider, you are expected to be available for your customers 24/7/365. This is exactly why outsourcing live chat answering services for your business is a great idea. We can help you race ahead of competitors with our professionals capturing and qualifying leads for your sales team afterhours. This gives you an edge over popular internet service providers and makes a significant difference in your customer care. Our live chat agents are active all year helping your customers with subscriptions, troubleshooting, complaints, billing, installation and general questions about your internet services. We don’t take leaves unlike in-house customer service and don’t need office space either.

You can enhance your customer experience by offering technical support to your internet users around the clock. Our live chat operators never make your website visitors wait or ignore them in favor of another customer. We treat them all with the same care and attention while answering queries simultaneously on live chat. We have an experienced team of experts who are quick to find solutions to the technical difficulties your customers face. In case a customer wishes to speak directly with a member of your staff, we immediately forward their request to the relevant individual or department that specializes in that type of request.

Our live chat service for websites of internet service providers is known for being adaptable. We never force our clients to twist this way and that to fit our preferences. Instead, our live chat operators work side by side with your experts to come up with the best solutions for your customer care. We create live chat scripts from scratch and add them to our existing communication records only after you’ve approved of them. Our live chat services include protocols for common problems in internet connections which are drafted with your assistance. In this manner, you’re never separate from outsourced customer care rather they are integrated into your organization.

Your website visitors may click on your live chat feature to ask our agents about internet packages you are currently promoting. We explain the various benefits of each package, help them pick the most suitable one and proceed to confirm their subscription.

We communicate with your technicians to schedule appointments for installing internet devices for your new customers. Our live chat operators inform them about your available internet devices and what they should expect during the installation process before confirming it.

Our live chat agents are experienced in tackling technical issues that internet users normally face. It could be a problem at their end so we ask particular questions about the status of their internet device, connections setup on their computer/ smartphone and any notifications that pop up.

Depending on the internet packages your customer has selected, we assist them in paying through available methods your company accepts. If there’s a mistake in their billing, our live chat agents quickly fix it and return to them with their accurate billing information.

Dealing with upset customers is not hard for our live chat operators. We’re polite, patient and careful while handling complaints from your internet users. Our aim is to forward their complaint, solve it as quickly as possible and assure them that it won’t happen again.

Whether your internet users wish to increase their internet speed or subscribe to a pricier package, our live chat operators give them the information they require and manage such tasks for them after confirmation. Their account is updated with the modification and your staff is notified.