Most people depend on the internet for personal tasks like bill payments and business uses such as recruitment. It’s not surprising that internet providers face fierce competition within their respective areas. It all comes down to customer care which is how you can speed ahead of the competition in just one smooth move. Outsource email help desk agents for your internet company so that your existing customers and new ones will be able to reach you 24 hours a day. When someone wants to sign up for an internet package you offer, they can fill in the form on your website. Our email operators can accept and process these forms on your behalf afterhours.

It’s easy for an internet user to cancel their subscription if you fail to respond to them on time but you lose a customer. The easy solution for this dilemma is outsourcing technical support in the form of email operators. Generally, we assist your staff with incoming email queries regarding troubleshooting. We can contribute to remote error resolution for internet connection in a particular area or that belonging to an individual user. Our email support extends from level 1 to level 3 thanks to the training and experience of our operators in this field. The quicker you reply to a customer in trouble, the more likely they are to become a loyal customer who recommends your internet services to others.

You may have listed the details of all your internet subscriptions on your website and market them regularly but there will still be plenty of emails enquiring about them. People email you asking about what internet packages you offer, how much data they can expect to receive in each package, the monthly charges of each package and other such questions. We can help you provide your clients the exact information they want about a particular package so that they may finalize their subscription to your internet services. They are also curious about the sort of internet devices your company sells and their precise specifications. Our email agents take stock of their personal/ business needs before making comparisons and giving recommendations.

Your customers don’t have to be deprived of professional responses to their emails in your absence. Our email customer services are customized to fit the traffic requirements of internet service providers. From subscribing to internet plans to solving billing difficulties, our email operators are there for you.

Sometimes customers who have already bought a basic plan wish to gain more data as a top up. We can assist your staff in managing such requests promptly and updating your customer records.

Customers who want to upgrade the speed of their internet connection send you emails and expect it done fast. We support your staff in setting higher internet speeds and charging them for it.

There are many reasons why a certain customer’s internet may be unavailable or weak. Our email agents help you search for the main cause and fix disrupted connections for your customers.

Most internet service providers arrange internet price plans according to specific data limits. When your office is closed, our email agents answer queries your customers have about data and charges.

Broadband internet is usually offers unlimited data to your customers. We can help set up appointments for new broadband users so that they may get the suitable device installed at their place.

Once your customer has paid for an internet package and requested activation, we assist your staff in confirming their payment and activating subscription for that particular internet package.