+1-833-247-CHAT
We break with tradition, learn your crafts very well, and embrace adversity.
To win your customers and their experience, we do extra ordinary training on your products/services and blend in our expert opinion.
We break with tradition, learn your crafts very well, and embrace adversity.
To win your customers and their experience, we do extra ordinary training on your products/services and blend in our expert opinion.
Technical Support
Level 1 Support – Product Website
Apart from your existing user base, there is always a huge number of prospects waiting on your website and trying to search features they need. If your website is interactive, then prospects will engage with more pages and that’s also when questions start popping in their minds.
Most of the time answers to those questions are not on your website. Our managed live chat service and updated knowledge banks can convince your prospects to make buying decisions.
Level 1 Support – Product Website
Apart from your existing user base, there is always a huge number of prospects waiting on your website and trying to search features they need. If your website is interactive, then prospects will engage with more pages and that’s also when questions start popping in their minds.
Most of the time answers to those questions are not on your website. Our managed live chat service and updated knowledge banks can convince your prospects to make buying decisions.
In-App Support
Customers are always in need of help while they are using your software product. They may incur execution errors or they may need help to use one of your product features. Embedded help desk allows your users to initiate live chat sessions and create tickets within your software app.
Our level 2 and level 3 tech support analysts diagnose error codes, guide users to explore new features and deliver a seamless customer experience in their native environments.
In-App Support
Customers are always in need of help while they are using your software product. They may incur execution errors or they may need help to use one of your product features. Embedded help desk allows your users to initiate live chat sessions and create tickets within your software app.
Our level 2 and level 3 tech support analysts diagnose error codes, guide users to explore new features and deliver a seamless customer experience in their native environments.
Application Support
You can hire our software engineers to remove ongoing bugs on user and client side of your software applications. We identify, analyze and document defects or inconsistencies in application functionality, user interface, output and performance. We manage migrations of existing and new acquisitions on to your new software platform.
Our infrastructure and teams have the capability to support small scale to large scale software application based businesses.
Application Support
You can hire our software engineers to remove ongoing bugs on user and client side of your software applications. We identify, analyze and document defects or inconsistencies in application functionality, user interface, output and performance. We manage migrations of existing and new acquisitions on to your new software platform.
Our infrastructure and teams have the capability to support small scale to large scale software application based businesses.
Remote Installations
We teach your users on how to install your software applications and resolve conflicts if there are any. On the other side we remotely access desktops of your users, install your applications and run through integrations if needed.
We act as a liaison between your product’s hardware and software. Our experts resolve configuration and setting issues of your hardware products and deliver happiness to your users in their native environments.
Remote Installations
We teach your users on how to install your software applications and resolve conflicts if there are any. On the other side we remotely access desktops of your users, install your applications and run through integrations if needed.
We act as a liaison between your product’s hardware and software. Our experts resolve configuration and setting issues of your hardware products and deliver happiness to your users in their native environments.
Product Testing
We test your beta versions on every possible platform and create KPIs of your products. Our teams perform group testing, end user market testing and load testing in order to remove code bugs, functionality bugs and interoperability bugs. We understand the purpose of your applications, software based hardware products, and create every possible scenario and environment to check their scalability, sustainability and user experience.
Product Testing
You can hire our software engineers to remove ongoing bugs on user and client side of your software applications. We identify, analyze and document defects or inconsistencies in application functionality, user interface, output and performance. We manage migrations of existing and new acquisitions on to your new software platform.
Our infrastructure and teams have the capability to support small scale to large scale software application based businesses.
Troubleshooting and Diagnostics
Your product’s configurations and software settings may contradict with native platform’s already installed applications. We troubleshoot error codes and application stopped working scenarios reported by end users, and resolve them immediately on user’s side and client’s side.
We keep on improving your products with the help of automatic process of collecting unique crash data and dropped event reports that stopped your applications working on user’s side.
Troubleshooting and Diagnostics
Your product’s configurations and software settings may contradict with native platform’s already installed applications. We troubleshoot error codes and application stopped working scenarios reported by end users, and resolve them immediately on user’s side and client’s side.
We keep on improving your products with the help of automatic process of collecting unique crash data and dropped event reports that stopped your applications working on user’s side.
Level 2 and 3 Support
We resolve level 2 and level 3 support tickets by troubleshooting and running diagnostic tools. Our teams are offering 360-degree technical support services where they actively resolve data base issues, network troubleshooting, bug fixes, software engineering, server side configurations, key releases and new features or enhancements.
Being your outsourced partner we make sure every single issue is resolved which is reported by users through in app support tickets, support calls and live chat.
Level 2 and 3 Support
We resolve level 2 and level 3 support tickets by troubleshooting and running diagnostic tools. Our teams are offering 360-degree technical support services where they actively resolve data base issues, network troubleshooting, bug fixes, software engineering, server side configurations, key releases and new features or enhancements.
Being your outsourced partner we make sure every single issue is resolved which is reported by users through in app support tickets, support calls and live chat.
Product Billing and Activations
As a backend support team we resolve issues that may occur while verifying payments, personal identities of users and reoccurring monthly payments.
Sometimes automatic billing deducts double against one month’s subscription and a lot of times users make mistakes while selection between one month, three month and annual subscription plans. We carefully analyze every individual’s billing issues and submit returns. We detect payment frauds, put users in the black list and report them to our clients.
Product Billing and Activations
As a backend support team we resolve issues that may occur while verifying payments, personal identities of users and reoccurring monthly payments.
Sometimes automatic billing deducts double against one month’s subscription and a lot of times users make mistakes while selection between one month, three month and annual subscription plans. We carefully analyze every individual’s billing issues and submit returns. We detect payment frauds, put users in the black list and report them to our clients.