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Analytics give your success a direction.
There is no gain in success without efforts. Ask yourself a question, which one of your efforts are actually contributing to your success. Let’s talk about our reporting structure that measures your success.
Analytics give your success a direction.
There is no gain in success without efforts. Ask yourself a question, which one of your efforts are actually contributing to your success. Let’s talk about our reporting structure that measures your success.
Technical Support
Product Performance KPIs
We decide and track metrics that are centric towards your product usage and its overall performance. We prepare KPI reports separately for your product’s introduction stage, growth stage, maturity stage and then go for its stability reporting.
Our product performance metrics include but not limited to % of daily and monthly active users, % of healthy accounts, product usage, sessions per user, onboarding engagement, product adoption rate, and single feature engagement.
Product Performance KPIs
We decide and track metrics that are centric towards your product usage and its overall performance. We prepare KPI reports separately for your product’s introduction stage, growth stage, maturity stage and then go for its stability reporting.
Our product performance metrics include but not limited to % of daily and monthly active users, % of healthy accounts, product usage, sessions per user, onboarding engagement, product adoption rate, and single feature engagement.
Support Process KPIs
Delivery of customer support depends upon the processes we create. We create a customized process for every channel of customer interaction. Every support process has its own success metrics in terms of flexibility, data protection, end user rights, internet and network policy, data processing, after call work flows, and knowledge base usage.
We collect the data against every single metric and send you reports on effectiveness of your processes in action.
Support Process KPIs
Delivery of customer support depends upon the processes we create. We create a customized process for every channel of customer interaction. Every support process has its own success metrics in terms of flexibility, data protection, end user rights, internet and network policy, data processing, after call work flows, and knowledge base usage.
We collect the data against every single metric and send you reports on effectiveness of your processes in action.
Knowledge Center KPIs
We monitor the heath of your self-service knowledge centers by collecting data on failed search queries, total knowledge base views, page views per session, ratio of views to submitted tickets, number of thumbs up and down, bounce rate and new vs returning users.
We keep on feeding new information based on customer search patterns and information on other self-service knowledge center KPIs.
Knowledge Center KPIs
We monitor the heath of your self-service knowledge centers by collecting data on failed search queries, total knowledge base views, page views per session, ratio of views to submitted tickets, number of thumbs up and down, bounce rate and new vs returning users.
We keep on feeding new information based on customer search patterns and information on other self-service knowledge center KPIs.
Tiered Support KPIs
In order to see how every team form level 1, level 2 and level 3 support is working, we need to deal with their KPIs separately. Once support tiers are decided then our job is to prepare their performance metrics.
Traditional support metrics go same for every level along with level specific metrics that actually define the difference between level 1, level 2 and level 3 tech support success.
Tiered Support KPIs
In order to see how every team form level 1, level 2 and level 3 support is working, we need to deal with their KPIs separately. Once support tiers are decided then our job is to prepare their performance metrics.
Traditional support metrics go same for every level along with level specific metrics that actually define the difference between level 1, level 2 and level 3 tech support success.
Email Support Performance
Do you get hundreds and thousands of support tickets on daily basis? Looking for a partner who can resolve them in almost real time and send you analytical reports at the end of every day? Our email ticket support team is as perfect as essential and our reporting structure gets you closer to your customers, so close that you know what they want before they realize it themselves.
Have a look at our email technical support reporting heads.
Email Support Performance
Do you get hundreds and thousands of support tickets on daily basis? Looking for a partner who can resolve them in almost real time and send you analytical reports at the end of every day? Our email ticket support team is as perfect as essential and our reporting structure gets you closer to your customers, so close that you know what they want before they realize it themselves.
Have a look at our email technical support reporting heads.
Live Chat Support Contribution
Great questions make great reporting. Managed live chat support help your customers interact with your support at every tech support level. We collect their issues, resolve them on spot and send their suggestions and questions to relevant departments. Your customers can initiate chat sessions from within the app and from your product website.
For us their every interaction is a new chance of learning. Checkout how we manage reporting part of your technical live chat support.
Live Chat Support Contribution
Great questions make great reporting. Managed live chat support help your customers interact with your support at every tech support level. We collect their issues, resolve them on spot and send their suggestions and questions to relevant departments. Your customers can initiate chat sessions from within the app and from your product website.
For us their every interaction is a new chance of learning. Checkout how we manage reporting part of your technical live chat support.
Call Center Support KPIs
Voice interactions are the best source to know severity levels of complains and issues.
Our voice based technical support reporting structure covers every bit of information and draw analytical dashboards that help your higher management to make strategic decisions. Spare a minute to see our call center reporting structures.
Call Center Support KPIs
Voice interactions are the best source to know severity levels of complains and issues.
Our voice based technical support reporting structure covers every bit of information and draw analytical dashboards that help your higher management to make strategic decisions. Spare a minute to see our call center reporting structures.