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We add fuel to the success of your software as a service and as a product.
We do all, product development, customer acquisition, up to level three technical support, community development, product’s reputation management, ongoing product optimization, support process development and infrastructure consultancy.
We add fuel to the success of your software as a service and as a product.
We do all, product development, customer acquisition, up to level three technical support, community development, product’s reputation management, ongoing product optimization, support process development and infrastructure consultancy.
Technical Support
Omni Channel Tech Support
Do people reply on one communication channel when they face problems while using your products? The answer is no, at first they contact you over the phone call, create support ticket, talk to someone on your website through live chat and meanwhile search solutions in your product communities and social media groups.
We deliver happiness to your customers wherever they are and whenever they need.
Omni Channel Tech Support
Do people reply on one communication channel when they face problems while using your products? The answer is no, at first they contact you over the phone call, create support ticket, talk to someone on your website through live chat and meanwhile search solutions in your product communities and social media groups.
We deliver happiness to your customers wherever they are and whenever they need.
Up to Level Three Support
On one side we convince your potential customers to buy your products through level 1 pre-sales support, and on the other side we resolve every single issue they face during the complete lifecycle of your product.
Our expertise includes in-app technical support, remote installations, product integration support, product training, product activations, billing support, troubleshooting and error diagnostics, product community support and a lot more.
Up to Level Three Support
On one side we convince your potential customers to buy your products through level 1 pre-sales support, and on the other side we resolve every single issue they face during the complete lifecycle of your product.
Our expertise includes in-app technical support, remote installations, product integration support, product training, product activations, billing support, troubleshooting and error diagnostics, product community support and a lot more.
Infrastructure Consultancy
In software as a service and product, up time is of ultimate importance because your customers can move on to your competitors’ solutions if your servers are down and they are unable to execute your product.
Our software engineers are quite experienced in managing your server configurations, making changes to your product’s interoperability, on premises and cloud CRM integrations, choosing between reliable platforms to host your product.
Infrastructure Consultancy
In software as a service and product, up time is of ultimate importance because your customers can move on to your competitors’ solutions if your servers are down and they are unable to execute your product.
Our software engineers are quite experienced in managing your server configurations, making changes to your product’s interoperability, on premises and cloud CRM integrations, choosing between reliable platforms to host your product.
Process Development
We are handling millions of tech support chats, email tickets, and community support inquiries with best possible minimum response time.
We create and streamline our processes in such a way that no any single ticket, chat and support inquiry goes unattended. We suggest email ticket support tools, diagnostic middleware, live chat software, CRM integrations, billing portals and workflows that collectively help us and you to achieve your product support goals.
Process Development
We are handling millions of tech support chats, email tickets, and community support inquiries with best possible minimum response time.
We create and streamline our processes in such a way that no any single ticket, chat and support inquiry goes unattended. We suggest email ticket support tools, diagnostic middleware, live chat software, CRM integrations, billing portals and workflows that collectively help us and you to achieve your product support goals.
Product Development
No any idea is naive rather can be a breakthrough if executed with strategic market research, scalability, interoperability, user centric approach and continuous improvement methodologies.
We focus on the core value of your product, develop a foolproof marketing plan and go for pixel perfection execution. We develop user feedback platforms, collect suggestions, measure our execution KPIs and deliver happiness in return.
Product Development
No any idea is naive rather can be a breakthrough if executed with strategic market research, scalability, interoperability, user centric approach and continuous improvement methodologies.
We focus on the core value of your product, develop a foolproof marketing plan and go for pixel perfection execution. We develop user feedback platforms, collect suggestions, measure our execution KPIs and deliver happiness in return.