Existing email services were upgraded to shorten response time to 15 minutes ensuring greater customer satisfaction. Integrating email support with mobile applications like QuickCash and AppFlood, allowed application users to receive immediate technical assistance 24/7. Blending brand values in email support built stronger relationship with their customers.

Download this case study to learn how optimizing email support increased customer happiness by 23% for PapayaMobile.

In this modern age, customers will not wait for long before contacting your competitors. StartEngine faced this issue because their email support lacked efficiency in dealing with general and technical queries. By integrating live chat into their CRM, we were able to add great value for their website visitors.

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Customer support is highly dependent on the business model as was evident for Snap. Besides the general business queries, people were interested in learning more about their various franchises. While setting up live chat support, we arranged an efficient forwarding mechanism to split these queries by purpose.

Download this case study to learn how Snap benefited from our segmentation approach to live chat support.

Introducing 24/7 live chat support improves the functionality of websites as it did for Classic Photographers. It facilitated consultation bookings, updates on video and albums and replies to general queries about pricing and the availability of photographers. By adding a feedback mechanism to live chat feature, customer experience was enhanced.

Download this case study to learn how Classic Photographers benefitted from live chat support.