Live chat is popular as a flexible medium of customer support since it transforms along with business growth. It was the perfect fit for Momo Group which relied on online operations to satisfy the needs of their ever-changing customer base.

Download this case study to learn how we explored Momo Group’s website to devise an unfailing live chat strategy with abundant growth potential.

A healthy relationship between Stem.MD and their patients was promoted by fulfilling all their needs through one reliable channel: live chat. Besides booking appointments, we arranged escalations for their specific queries. Follow-up strategies were upgraded through the integration of live chat with the sales department.

Download this case study to learn how we designed a powerful online customer support strategy for Stem.MD.