+1-833-247-CHAT
Wonder why businesses across the globe
trust us as their outsource partner?
We love to work and then measure how good we are on it. Our service benchmarks tend to be yours that’s
why they are of our core focus.
Managed Live Chat
Response Time
The journey of response time starts with meaningful touch points of customers who are waiting on your website. How happy would they be if their initial question is entertained within 15 seconds?
We keep our promise and maintain lowest response time during the whole journey that started with initial question and ends up on a sale and a satisfied customer leaving your website with a story to tell others.
Response Time
The journey of response time starts with meaningful touch points of customers who are waiting on your website. How happy would they be if their initial question is entertained within 15 seconds?
We keep our promise and maintain lowest response time during the whole journey that started with initial question and ends up on a sale and a satisfied customer leaving your website with a story to tell others.
Customer Satisfaction
From years of our service and experience we are and have been successful to maintain 88% customer satisfaction on average. We believe every chat is controllable and every customer can be delighted.
With customer expectations growing exponentially we are growing parallel in the same direction. Our customer centric approach is winning millions of hearts every day.
Customer Satisfaction
From years of our service and experience we are and have been successful to maintain 88% customer satisfaction on average. We believe every chat is controllable and every customer can be delighted.
With customer expectations growing exponentially we are growing parallel in the same direction. Our customer centric approach is winning millions of hearts every day.
First Contact Resolution
Measuring success metrics in any online business has never been easier. Where big numbers like conversion rates and revenues are considered important, we think granural measures are of same importance in order to make your customers happy.
We have seen that with 1% improvement in FCR yields 1% percent improvement in customer satisfaction. Out of every 1000 interactions every day we are successful to resolve 800 of them during their first contact which makes our FCR rate 80% on average.
First Contact Resolution
Measuring success metrics in any online business has never been easier. Where big numbers like conversion rates and revenues are considered important, we think granural measures are of same importance in order to make your customers happy.
We have seen that with 1% improvement in FCR yields 1% percent improvement in customer satisfaction. Out of every 1000 interactions every day we are successful to resolve 800 of them during their first contact which makes our FCR rate 80% on average.
Key Performance Indicators
How do you know that your service standards are meeting customer expectations? The answer is in overall score of KPIs. Quality is always what your customers perceive about your products and services.
This is why we develop customer centric KPIs and nurture them with both customer feedbacks and your product/service updates. We have always been above expectations of our clients in terms of qualitative and quantitative KPIs.
Key Performance Indicators
How do you know that your service standards are meeting customer expectations? The answer is in overall score of KPIs. Quality is always what your customers perceive about your products and services.
This is why we develop customer centric KPIs and nurture them with both customer feedbacks and your product/service updates. We have always been above expectations of our clients in terms of qualitative and quantitative KPIs.
Net Promoter Score
This is all about how likely a customer is willing to recommend your product and services to someone else. When we serve your customers, they always have a story to tell others. Our support technologists devise a strategic live chat implementation plan where they ask customers about how likely they are to refer you from the scale of 1-10 during the post chat feedback/survey.
Their responses put them in to three categories promoters, passives and flouters. Our goal is always to keep the percentage of promoters as high as possible. We have successfully managed to achieve 60% NPS from 7 years of hardworking.
Net Promoter Score
This is all about how likely a customer is willing to recommend your product and services to someone else. When we serve your customers, they always have a story to tell others. Our support technologists devise a strategic live chat implementation plan where they ask customers about how likely they are to refer you from the scale of 1-10 during the post chat feedback/survey.
Their responses put them in to three categories promoters, passives and flouters. Our goal is always to keep the percentage of promoters as high as possible. We have successfully managed to achieve 60% NPS from 7 years of hardworking.
24/7 availability
Being always there to assist your customers is one of our core benchmarks. Our core systems and backup mirror systems are quite strong that if one gets disconnected then another is up.
Natural disasters may have a take on us otherwise within 7 years we did not receive any single complain from our clients. You can say nature has been so good to us!
24/7 availability
Being always there to assist your customers is one of our core benchmarks. Our core systems and backup mirror systems are quite strong that if one gets disconnected then another is up.
Natural disasters may have a take on us otherwise within 7 years we did not receive any single complain from our clients. You can say nature has been so good to us!
Employee Turnover
Without people excellence none of us can grow. Happy employees mean progress on the move.
We treat everyone like they are part of a family and that is why everyone loves to stay. 7-10% has been our benchmark and we have managed to stay as low as possible. Cool! Isn’t it?
Employee Turnover
Without people excellence none of us can grow. Happy employees mean progress on the move.
We treat everyone like they are part of a family and that is why everyone loves to stay. 7-10% has been our benchmark and we have managed to stay as low as possible. Cool! Isn’t it?
Customer Retention Rate
It takes whale sized efforts and financials to acquire new customers but to retain them for a required time period all it takes is to offer them on going support through out your product/service journey.
We work on your customers’ after sale touch points and make their life easier by give them timely and always available support access. Our follow up teams are always on their toes to check how satisfied they are. Worldwide benchmark of customer retention rate is between 80%-90% and we are included in the list who are achieving this goal.
Customer Retention Rate
It takes whale sized efforts and financials to acquire new customers but to retain them for a required time period all it takes is to offer them on going support through out your product/service journey.
We work on your customers’ after sale touch points and make their life easier by give them timely and always available support access. Our follow up teams are always on their toes to check how satisfied they are. Worldwide benchmark of customer retention rate is between 80%-90% and we are included in the list who are achieving this goal.
Acknowledgement rate
Conversations become robotic if customers are not seeing acknowledgements against their questions and feelings. 1% chance of not answering customer’s question can reduce the probability of its conversion by 30%.
With the help of powerful client knowledge bank and resourcefulness we are successful to manage above 90% acknowledgement rate.
Acknowledgement rate
Conversations become robotic if customers are not seeing acknowledgements against their questions and feelings. 1% chance of not answering customer’s question can reduce the probability of its conversion by 30%.
With the help of powerful client knowledge bank and resourcefulness we are successful to manage above 90% acknowledgement rate.
Client Data Protection
We are GDPR compliant and take full responsibility of client and customer data protection. Our systems and processes work on level 3 security structure where risk of external and internal rogue intrusion is 0%.
We love what we do and protect our stakeholders beyond our limits by limiting employee access to customer data, adding firewall, antivirus and three-layer security protection to our server and user machines.
Client Data Protection
We are GDPR compliant and take full responsibility of client and customer data protection. Our systems and processes work on level 3 security structure where risk of external and internal rogue intrusion is 0%.
We love what we do and protect our stakeholders beyond our limits by limiting employee access to customer data, adding firewall, antivirus and three-layer security protection to our server and user machines.