Timely assistance and follow-ups are essential for customer retention in the legal industry making live chat a popular channel. Outsourcing is instrumental in providing assistance to international clients. Reducing call enquiries allows law firms to personalize call support without holdups raising customer loyalty.

Download this research report to learn how live chat technologies have become vital to legal industry.

Customer satisfaction remains a major issue for automotive companies. Live chat has proven beneficial in increasing engagement, conversions and retention. This is possible by researching the needs of the target audience, custom strategies, smart integrations and continuous process improvement.

Download this research report to see where automotive industry ranks in customer support and how live chat ensures success.

It is imperative for health care professionals to expand online support since their patients prefer it. Live chat is a versatile tool for connecting patients with medical services. Social media is already familiar to patients so integration with live chat increases its impact.

Download this research report to learn how social media and live chat is transforming health care.

The technological nature of SaaS makes it a good match for live chat services. It is able to fill in the gaps left behind by traditional channels. Not only is live chat connected to versatile applications in SaaS industry, it has high customizability.

Download this research report to learn more about how live chat encourages progress in SaaS support and marketing.