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Not everything that can be counted counts, and not everything that counts can be counted
Managed Live Chat
Business KPIs
Before breaking down in to operator and process based KPIs, this type of report covers overall big picture of your live chat project.
Total number of chats, total leads converted, average customer satisfaction, average first response time, average chat handle time and overall operator’s availability are few participants of this report.
Agent performance
You must be willing to track the performance of our teams working for your live chat project.
This type of report includes both quantitative and qualitative KPIs that depicts individual’s conversion rate, satisfaction score, first response and average response time, quality, adherence, team work, dependability and a lot more that shows how everyone of them is contributing to achieve project level goals.
Agent performance
You must be willing to track the performance of our teams working for your live chat project.
This type of report includes both quantitative and qualitative KPIs that depicts individual’s conversion rate, satisfaction score, first response and average response time, quality, adherence, team work, dependability and a lot more that shows how everyone of them is contributing to achieve project level goals.
Process performance metrics
Change is absolute and every process development effort depends upon the direction of change. This report presents the efficiency and productivity of our processes in place.
Few of performance metrics under this category are capacity indicator, productivity indicator, quality indicator, competitiveness indicator, value addition indicator, efficiency and effectiveness indicators.
Process performance metrics
Change is absolute and every process development effort depends upon the direction of change. This report presents the efficiency and productivity of our processes in place.
Few of performance metrics under this category are capacity indicator, productivity indicator, quality indicator, competitiveness indicator, value addition indicator, efficiency and effectiveness indicators.
Actionable Reports
Your product development is always based on the needs, demand and feedback from customer side. Collecting feedback, survey results and criticism comments and converting them in to actionable format comes under this category of reporting.
We help you predict your quarter, biannually and annual revenues. We help you to plan your budget spending for the rest of the year. Actionable data helps you to invest more in a marketing campaign that is producing higher returns.
Actionable Reports
Got a business that derives most the the revenues through website? Are you spending a lot of budget on marketing campaigns?
Eager to capture more leads from existing setup? Ready to give live chat a try utilizing our years of experience?
Goals Oriented Reports
Business goals are a priority and we set you up for success. Like other projects, setting up live chat itself is goals oriented. Before contacting us you may already had done your homework about your expected goals.
They can be the higher number of leads in the sales pipeline, higher customer satisfactions or your core purpose to implement live can be technical support. Whatever it is we show you how we are achieving your strategic goals.
Goals Oriented Reports
Business goals are a priority and we set you up for success. Like other projects, setting up live chat itself is goals oriented. Before contacting us you may already had done your homework about your expected goals.
They can be the higher number of leads in the sales pipeline, higher customer satisfactions or your core purpose to implement live can be technical support. Whatever it is we show you how we are achieving your strategic goals.