Our professional 24/7 live chat support for pharmaceutical companies guarantees that you will never lose touch with your clients, patients and doctors. We remain online no matter what day of the year it is. We are ready to screen candidates on holidays too. Your patients can contact us for guidance during your off hours and your clients will be constantly updated about your progress according to your instructions. Your doctors can reach you at any time for important discussions.

When we measure the chances of a particular candidate making it to your list of patients, we only follow scripts you’ve already approved. Those who outsource live chat service for pharmacies and pharmaceutical companies receive the benefit of knowledgeable live chat operators. We are capable of understanding the complexities of your custom scripts and assisting the candidates through the screening process efficiently.

You can increase the success rate of your clinical trials by improving the quality of every step when you outsource chat support for pharmaceuticals. Since you have properly trained and well-informed customer service, you are able to focus on conducting accurate clinical trials. This is the more affordable option for pharmaceutical companies too allowing them to increase investment in research. Having competent customer support online 24/7 is not possible an in-house team so that’s another perk of outsourcing.

The first step leading to your clinical trial conduction is the acquisition of candidates and strict screening to ensure that only the most suitable patients are added to your official records. This filtering is solely supervised under your commands via exhaustive surveys and custom scripts. Our live chat agents actively help the candidates through this eligibility testing.

Our result-driven live chat services for the pharmaceutical industry are focused on increasing patient acquisition for clinical trials as well as improving your success rates for pharmaceutical testing. You’ll witness quantifiable growth in your pharmaceutical company soon after outsourcing our 24/7 customer support.

Our live agents are trained to skillfully acquire suitable new patients for your pharmaceutical company. We treat them with the consideration they deserve while gathering essential data to process them into your clinical trial system.

Our live chat operators are polite and respectful towards candidates who wish for more information before they agree to your terms and conditions regarding clinical testing. We contact your departments directly to fulfill their requests for samples or literature.

We walk the fresh candidates through pre-developed surveys which have been designed by your internal staff in compliance with HIPAA protocols. This helps us decide whether they’re a good fit for your particular trials.

We relay information from your medical specialists to the patients as part of our duties as virtual medical receptionists. Your patients are always aware of any modifications in the clinical trials they are participating in.

We follow your instructions for screening prospective patients through a series of questions provided by your pharmaceutical company. Our live chat operators carefully note their individual responses before coming to a conclusion.

There are bound to be some complaints from your existing patients regarding their treatment during clinical trials or the side effects of the pharmaceutical procedures they experienced. We make a report for every case and forward it to your department that is in-charge of it.