Due to the nature of your business, provision of a seamless support experience to your callers is of paramount importance. Your patients contact you to discuss their predicament in detail and subsequently to get proper guidance regarding their health. Therefore, you have to make sure, your support staff is constantly providing them an adequate support experience.

Akin to a competent staff, maintenance of a 24/7 medical answering service is another crucial requirement for a successful contact center. You never know when your patients may require your services, so you have to be vigilant in your approach. We work alongside your existing customer service team to streamline your support efforts. We manage your after-hours support to assure the patients that you are available for them 24/7 to cater to their needs in a professional and apt manner.

You have maximum control over patient data that is being collected by our support agents. We are completely HIPAA compliant and this feature allows you to be in full control regarding how your patient data is managed. With this feature enabled, neither we nor any of our virtual receptionists would be able to view or extract a caller’s personal details, during or after the interaction. The gathered data will be available 24/7 only to you in an encrypted and fully secured environment.

We deliver highly adaptable and robust customer support teams to our valuable clients, in order to aptly manage their varying needs. We are industry experts and therefore have the privilege of working with a diverse client base, which in result has equipped us to provide first-class support services regardless of an organization’s size. We scale our services based on your growth and performance. With us, you have the flexibility to choose a support plan that corresponds to your current needs perfectly and in the future, we will scale our services accordingly to match the growth ratio of your medical practice.

By becoming our partner, you won’t have to go over the top as far as your contact center’s operating expenses are concerned. In the present day a 24/7 presence is crucial and most often, there is a good reason why your patients chose to contact you in the after-hours. Still, the maintenance of an around-the-clock team can be fairly costly even for a well-established medical office.

We offer live after-hour answering services for your medical office at a fraction of what it would cost you to maintain a 24/7 in-house support team. Originally, we collaborate with you to devise a set of primary procedures regarding the crucial elements of your medical practice. This includes, how to access a medical emergency based on a patient call and subsequently what actions are needed to perform in that situation. Afterward, we incorporate these procedures into our support to give your patients an adequate customer service experience whenever you are unavailable.

Our scalable and highly affordable pricing plan provides you the feasibility to be present for clients 24/7. You don’t have to maintain an expensive in-house after-hours support team. You simply manage your contact center during the office hours and our proficient virtual assistants will be sure to provide your patients with a professional and empathetic support experience in the after office-hours, as per your expectations.

With our after-hours live medical answering services, you won’t have to worry about your patients leaving voicemails anymore and wondering when they will receive a callback. In your absence, we will entertain your callers and take their messages in an interactive and friendly manner, thus increasing both your productivity and your patients’ satisfaction percentage, greatly.

Together with your in-house team, we work to streamline your contact center operations and this includes the creation of a custom call flow that corresponds to your goals as well. We simplify the support provision process for your patients by forwarding them to the relevant department or personnel in real-time, depending on the nature of their issue. This, as a result, collectively enhance your support capabilities.

Our live answering services for your medical office are not limited to being available for your patients 24/7 or to simply offer them a friendly support experience. Our virtual receptionists will create more opportunities for you by identifying whether or not a caller fit your given profile. For this, our virtual receptionists will ask qualifying questions from the callers to determine whether they are eligible for your services.

With our around-the-clock available virtual assistants for your medical office, your patients can book or change their appointments at any time. For your callers, we offer an interactive call process to book appointments as an effort to streamline your overall support process. Patients may want to make a change in their appointment due to several reasons, including urgent situations. For this, our live virtual assistants are present 24/7 to proficiently entertain their requests. In addition, to make all the concerned parties constantly aware of a patient’s schedule, information regarding even a minor change in the appointment is notified to all the related personnel for maximum efficiency.