Our managed email service desk can improve the efficiency of the sales department of your medical supply website. When your staff is off for the night, our email operators are busy accepting and processing email order forms. This ensures that there is no inconvenient buildup of email orders from your customers. We take care of email orders for medical supplies as soon as they come in because our email agents work 24/7. Your customers can place orders through email any day of the year and we will be available to manage things for them. Hire email support agents to stay ahead of your competition. We are sorting orders while they are unproductive afterhours.

When your experts are not online to help out your customers finding specific products or there are too many customers to handle at the same time, you can rely on our email agents. We are capable of answering emails about products which are out of stock or seem to be discontinued. The customers of your medical supply business will never be disappointed by delays in email response time since we reply to each email within 15 minutes. If a product has indeed been discontinued by its company, we inform your customer and provide recommendations. We can compare specifications and product descriptions to find them similar alternatives at the right time.

Your customers can depend on our technical expertise in managing orders for medical supply websites when you cannot be there to offer assistance for order confirmation, payment, checkout, etc. Our email operators are quick to reply to emails stating issues with account details, shipping, address, payment method, confirmation notifications and more. We can guide your customers in updating their private account information and entering accurate details for the payment method that they have chosen. Our email customer services send them guidelines on your shipping and tracking policies for different destinations as well. Through our email assistance, your customers can checkout confident in their purchase.

Since you cannot be online to help your customers in placing orders and processing returns for your medical supply website, outsourcing email support will lift the burden off your shoulders and increase the quality of your customer experience.

When there’s an overload of new orders for medical supplies coming to you through email order forms, we can assist you by handling the bulk of those orders even in your absence during holidays and afterhours.

Your internal staff may not have the time to carefully look through all the incoming complaints about your medical supply business. Hire email support agents who can take care of these complaints and reassure your unhappy customers.

There may be hundreds of medical supplies orders when you announce a sale leaving you swamped with organizing orders. Meanwhile, our email customer services can reply to customers who want to return or replace items.

You can pay more attention to the management of your medical supply website if you leave the email queries about payment, shipping and tracking to us. We give fast response and resolve each case individually to increase sales.

Due to the integration of our email help desk with your medical supply business, we have access to knowledge banks which allow us to share accurate information about your products with customers who email us for alternatives or similar items.

While you organize your in-stock items, our email customer service can reply to emails from your customers who are looking for particular products which have not been listed on your medical supply website at that point.