We help keep you in touch with your patients worldwide during your off hours. Our live chat agents manage appointments, take messages, forward messages, capture leads, qualify leads and collect patients’ data with HIPAA compliance.

Our trained live chat operators are warm yet professional comforting your nervous patients and building trust with them. We are quick to answer all kinds of queries and update them on your availability.

We provide a safe communication channel so you may connect with your patients at any time of the day and any day of the year. You may trust us to maintain confidentiality while gathering and processing private information.

You can focus on the diagnosis and treatment of your patients when you outsource live chat operators for healthcare industry. We’re online 24/7 all year and offer custom live chat services. This is also cheaper as compared to having an in-house team.

Our live chat operators take care of your calendar for you so that you may focus on your patients and health insurance clients. They may visit your website and pop in to the live chat feature to set an appointment with a particular medical professional within a minute. It’s quick and convenient for everyone. We handle appointment rescheduling, delays and cancellations without placing any burden on you. Every time there is a change in your calendar we instantly notify you.

Our live chat management for the healthcare industry focuses on the relationship between you and your patients or client. It’s all about fast and effective communication which is exactly what we provide. We maintain a constant stream of updates to keep both of you informed about the current situation so that proper steps may be taken for quick resolution. Being familiar with your organization setup and healthcare staff allows us to deliver messages on time to the right people.

During your off hours, our live chat agents are actively noting down messages left for you by your patients. We follow strict guidelines to remain HIPAA compliant while your patients provide important information so that you may be aware of their current status. Sometimes, a complication may occur after a major surgery that you must check on ASAP. Even if you’re absent at the facility, we send their messages to your straight away so you may stay informed on the go.

Not every person who uses your live chat function requires the medical services you provide. Our live chat staff knows about the credentials and specialties of your entire healthcare staff. So, of someone contacts you about dental care when you practice podiatry, we inform them of the specific services you provide and don’t bother you about that case. This helps center your resources around patients having illnesses that you specialize in.

Medical emergencies are to be expected so our live chat operators have been trained to tackle them head on. When you avail our live chat management services, we draw up a complete plan that includes emergency protocols. We follow your instructions for developing a flawless emergency protocol and follow it precisely. Everyone involved is informed about it so that your patients may receive immediate medical attention they require during emergencies 24/7/365.

One of the primary features of our live chat services for healthcare companies is the gathering of relevant information about your patients. We assure you of strict HIPAA compliance while retrieving sensitive patient data and handling your private information. There is no chance of data leakage with our high security system. We collect and organize patient data so you may develop effective treatment plans for them.