You can hire email support agents to lessen the burden of managing email customer care for your medical practice. This is perfect if you run a clinic with a couple of other doctors and there are requests from your patients to deal every day in the form of emails. Our email operators can organize the calendars of each healthcare professional separately to minimize any confusion that might inconvenience your patients. Your staff may not be able to respond to patients who are emailing you afterhours asking to have appointments setup with your medical professionals. Outsourcing email customer services allows you to cater to these patients. Our email agents set up appointments, reschedule appointments and handle cancellations on your behalf.

There are many advantages for healthcare professionals who outsource email support operators especially with regards to improved patient care. If a patient is undergoing treatment under your supervision and you require regular updates from them in order to properly monitor their health, we can assist in fast communication. When your patient sends in an update afterhours, our email agents make reports for that professional’s preview and ask them questions as directed by their particular healthcare expert. This allows our email agents to gather important data about their latest condition so that your medical professional may gauge their patient’s progress in this manner.

We not only facilitate communication between your healthcare professionals and their patients but also follow your instructions to send laboratory reports to your patients. This is ideal for patients who are in another city or country at that moment preventing them from personally collecting their medical reports. Our email agents come from healthcare backgrounds so they can also interpret these reports for your patients if they wish. We make notes about these reports for your patient database as well. Our email operators can easily organize your patients’ records by name, attending professional, medical condition or any other category that you prefer.

Regardless of the size or type of the healthcare practice that you are running, we can provide efficient email support. From assisting your medical staff in managing appointments for your patients through email to arranging patient records, you may rely on our experience.

Our email customer services are capable of accepting requests for appointments with your healthcare professionals afterhours so that your patients don’t have to wait till the next day and lose the chance to make an appointment.

While your medical practitioners are busy treating their patients and your healthcare staff is dealing with daily operations, our email operators can assist in updating and adding to your patient database so you can preserve your resources.

If one of your patients requires special instructions on preparing their body for an upcoming surgery, our email agents can send them the necessary directions. We can explain the details of their expected surgery in simple words for their understanding too.

When your healthcare expert is concerned about an ongoing treatment, our email support can gather regular updates from their patient through email according to the directions provided by that particular professional.

In case your staff is too occupied with important tasks to help one of your patients in locating a suitable specialist within your healthcare facility, our email operators can reply to their email quickly and notify your specialist as well.

There are laboratory results and diagnostic reports which have to be given to your patients but sometimes, they cannot personally come and take them from your staff. Our email customer services can deliver such significant reports to your patients through email for your professionals.