Our trained live chat staff for medical practices is highly experienced in handling appointments for different healthcare professionals working in a single clinic with HIPAA compliance. We receive instructions on the various medical services you provide and who specializes in what. Therefore, we’re competent at confirming appointments, rescheduling meetings, handling cancellations and managing your calendars.

Since patients of all ages from diverse backgrounds inquire about your medical care facilities, our patient scheduling through live chat customer services are designed for their ease. They don’t need to be aware of complex medical terms or fill out lengthy forms. Our live chat operators work 24/7 all year to accomplish these tasks smoothly.

We follow your lead in developing strategies for dealing with different sorts of appointments. Our managed live chat support for patient scheduling includes suitable scripts approved by your medical staff. You may customize our live chat appointment services depending on the level of traffic your medical website receives.

If your medical institute is swiftly growing and the number of patients you treat monthly are increasing, it’ time to outsource live chat operators for patient scheduling. It’s cheaper than hiring an in-house patient support team and the productivity is much higher.

It takes just a few minutes for your patients to set up major appointments with you through our professional live chat agents. We make it easy for every patient who calls in requesting a meeting with your healthcare professionals. They only have to provide the relevant information and we will mark it on your calendar at the next available slot.

There are patients who learn of personal time clashes after making an appointment with your clinic. So, our live chat operators discuss timings with them to set up a new appointment at a different date and time. We make sure that you’re both available during that time for maximum convenience.

When a patient no longer requires your medical attention or they’re unable to meet you at the agreed time, we process their cancellation. We double check with them to ensure that they have not changed their mind and confirm the cancellation. The doctor who was supposed to meet that particular patient is immediately informed that the patient has cancelled their appointment.

Taking in account patients who are unable to remain punctual on their previously set appointments with your medical center due to unforeseen reasons, we mark the delays on your calendar. If they contact our live support team to inform you of the possible delay, we are quick to send you a notification about it. Sometimes, the appointment might have to be rescheduled to another day.

Our medical receptionists operate around the clock the entire year just to make sure that you are informed of your upcoming appointments. Sometimes, a patient is scheduled for follow ups after their surgery as per your directions. You might forget appointments which are a month away so we send you constant reminder to prepare for them.

Whether you have an upcoming appointment the next day, a patient has rescheduled your appointment or cancelled an expected meeting; our live chat operators modify your calendar to fit the changes taking place. Every time your schedule is updated, a message about the change is delivered to you instantly.