Millions of prominent healthcare institutions prefer to outsource live chat service for medical offices. Our virtual assistants have been trained to practice empathy when dealing with patients who are desperate for pain relief. Rest assured, your patients are in good hands. We reply to each query attentively, manage your medical appointments, take urgent messages and forward them to you instantly even while you’re travelling.

Providing 24/7 live chat support for medical clinics guarantees that your patients won’t have to suffer along during emergencies. If you have a patient currently living abroad or working overseas, they will be able to contact your medical office at any time of the day. Our live agents quickly respond to emergencies delivering information in line with your predetermined protocol. The urgent case is marked on your calendar and you’re sent a detailed notification about the condition of your international patient.

The advantages of our HIPAA compliant live chat for medical offices over in-house patient support will make you want to outsource live chat operators for medical practice. Firstly, we are never offline so your patients can receive urgent help during the holidays too. Secondly, your in-house team will cost considerably more. Thirdly, our live agents are specifically trained to assist patients leaving you to focus on the patients you’re treating at the moment.

You are free to supervise our live chat management for medical clinics so that we may come up with the perfect plan for you. The scripts and emergency protocol for live chat is designed with your input. Our virtual medical receptionists perform just like an in-house team you might run.

Our live chat agents are experienced in assisting medical offices with their daily website traffic so we know what kind of leads are the most significant. Having studied the features of the treatments you offer and the specializations of your healthcare professionals, we can make the best decisions about your leads. We organize them depending on who’s the right match for the medical services you provide. These promising leads are immediately forwarded to your inbox so you may directly talk to your new patients.

Every medical case that appears on your live chat is analyzed thoroughly before sending you accurate data about those patients. They are assured of your capabilities and we answer any questions they may have about your medical services or licenses. There are patients with minor injuries, long term illnesses and those who want to see you for their annual checkups. Every patient is offered the same courtesy and directed to a suitable doctor in your medical center.

You may trust our trained medical receptionists to setup appointments for you at the most convenient time. We never make mistakes in marking your calendar with upcoming appointments of that week. Clear communication with your patients allows us to set, reschedule and cancel appointments efficiently. Every time a new appointment is made, delayed or rescheduled, we notify you quickly. Managing your calendar helps you stay organized even though you’re busy.

The welfare of your patients comes first so we are online every hour, every day the whole year. Not a single emergency slips past us. When a patient explains the urgency of their medical condition, we rush to connect them to you. We only work according to the fixed protocol which you have especially setup for emergencies. This means that no time will be wasted and your patient will receive essential treatment in time.