We offer customer care for medical offices that operates 24/7 so your patients may reach you any time. Even if you’ve got an in-house team, they won’t be working during off hours. We set appointments for your medical experts all day and all night. We organize your calendar for the whole year, qualify leads, answer queries and take messages.

What a patient staying overseas suddenly needs you contact you for a medical emergency but you’re off-duty? The perfect solution is to outsource live chat agents for healthcare clinics so that they make walk your patients through the emergency protocol and forward their case to you immediately. They may then receive proper medical attention from you.

Your security and the trust of your patients is important to us which is why we always work in compliance with HIPAA guidelines. Our live chat operators receive instructions on how to guarantee the safety of the data flowing through your medical office. Your patient records and medical office’s private data remains completely confidential this way.

There are many benefits of outsourcing live chat agents instead of keeping an in-house customer service team. Outsourced live chat operators work during the nights, weekends and holidays so that your patients can always reach a friendly voice at your medical office. It costs more to maintain an in-house team. If your focus is diverted from patient treatments to customer care, your work would suffer and your burden would increase.

Our virtual medical receptionists are ideal for setting up new appointments and rescheduling appointments. We handle delayed and cancelled appointments to keep your calendar organized neatly week after week. Every time there is a change in your calendar, we send you an instant notification so you may be aware of updates even if you’re travelling.

We are familiar with every specialist working in your medical office. This allows us to direct patients to the right medical specialists depending on their condition. Sometimes a patient may require an appointment with a general physician in which case we simply forward their request to a suitable general physician in your medical practice.

Once you’ve handed out the correct prescription to your patient, they will probably need to check in with you regularly to continue their treatment or decide whether they’ve been cured of their illness. We receive updates on your patients’ status and make brief reports so you may give your expert opinion on their progress.

Our live chat operators are skilled at capturing high quality leads for you. The next step is to sort these leads depending on whose query best fits the medical services you provide. The leads that rank the highest among them are immediately forwarded to you so that you may take further action.

The goal of our live web chat services is to not let a single lead pass by your medical office. We are well-versed in the medical treatments you offer and the credentials of your healthcare professionals. Our live chat agents answer all of the patient’s questions within seconds.

Our 24/7 live chat services enable your patients to receive help on an urgent basis even during off hours and holidays. We develop a detailed protocol to handle emergencies both in your presence and your absence. This builds trust among your clients making you dependable in their eyes.