Our live chat system is similar to your hospital: a team of professionals is always on duty to help patients. We maintain an active 24 hours live chat services for hospitals so that every patient trying to get medical aid may receive the proper treatment at the right time. We discuss emergency protocols with your medical staff to develop an efficient process to handle emergencies at your hospital. Besides emergencies, we are proficient at managing appointments for every medical specialist and general physician at your hospital. We are quick to take messages from your patients and relay them to the doctor they wish to contact. Our live chat operators forward any requests from your patients and other departments to the right staff members increasing your productivity.

Our 100% response rate guarantees excellent customer service for hospitals. All queries are promptly answered and every message is forwarded to a relevant medical specialist for immediate processing.

We provide managed web chat services for hospital websites that include handling daily calendars of your medical staff. From booking appointments to instant notifications of updates, we manage it all.

Our friendly live chat agents follow HIPAA guidelines for your hospital’s live chat management solution. All communication is perfectly secure and data is only received by the right people to avoid any leakage of information.

We have trained our live chat operators to book, reschedule and cancel appointments on the calendars of every healthcare professional in your hospital. Our services extend to each department with efficient management on an individual level. Our quick response to incoming messages and instant notifications about calendar changes to your doctors helps manage your schedules.

Our 24/7 live chat services for hospitals are optimized for smooth communication between various departments as well as between patients and doctors. You are constantly connected to our dedicated live chat staff to provide instructions and receive notifications. We follow your commands for paging specialists once you’ve decided which one would be most suitable for a certain task.

We handpick live chat agents who are passionate about healthcare and have experience working for hospitals. They are all well-informed about the medical professionals in every department of your hospital. They are aware of individual qualifications and specializations. This is why we’re able to refer your patients to the most suitable doctor for the job. So, there’s no chance of irrelevant cases reaching your medical specialists.

Our live chat services keep you in direct contact with the pharmacies connected with your hospital at all times. When your healthcare professionals write prescriptions for your patients, we can quickly deliver electronic prescriptions to those pharmacies. This speeds up the process of receiving medication on time increasing your daily efficiency.

Our live chat team is connected to your entire hospital 24/7/365 whether someone is off-duty or not. Patients often message you regarding updates on their medical conditions. In case you’re unavailable, we note down those important updates for you. They are immediately forwarded to you exactly as they were received in compliance with HIPAA guidelines.

Our live chat staff is instructed in the entire list of medical services you provide, your specialties and the credentials of your healthcare professionals. Our high responsiveness indicates that every query that comes your way will be answered within seconds. Our superior hospital customer care leads to a higher number of satisfied patients.