There is a long list of tasks a medical receptionist is assigned to which is why it’s a good move to hire email support agents to manage the extra load. While your staff is overworked during busy hours or absent during the holidays, we can take over their tasks. Our email operators make sure that every email coming in requesting an appointment is given a quick response. Your patients receive a reply from us within 15 minutes giving them a suitable time to meet the health professional they require medical attention from. If any adjustments need to be done, we swiftly arrange them to set the perfect time slot for your medical expert and your patient. Notifications are sent to the relevant staff members as well as reminders.

We can assist the admissions department of your medical practice in registering new patients. Outsource email support operators to organize efficient registration of every patient under your care. This is extremely important during major emergencies in your area when a large group of patients has to be treated as fast as possible. You can rely on our speed and professionalism to accurately enter the information of each patient within your records. Their individual profiles are later updated with data regarding their diagnosis, treatments, prescriptions and more. Our email agents cooperate with your internal staff to gather sufficient data and organize it neatly.

We understand how important it is for your medical office to maintain precise patient records. Your medical professionals can trust our email help desk operators to update patient records with the latest data on time. The greater the size of your facility, the more likely it is to need assistance with updating patient records on a daily basis. We have been working in healthcare for a long time so we are capable of sorting and arranging patient records with fresh information the minute it is delivered to us. We can manage patient database updates even while your clinic is closed. Our email agents work remotely so they don’t need any space in your office either.

We operate with strict compliance to HIPAA guidelines while helping to manage the communications, databases and billing procedures of your medical office. You can trust us to work fast and maintain clear documentation of your past and present finances.

Your medical experts will always have access to organized patient databases which are carefully updated daily thanks to the cooperation of our email operators with your internal staff.

Each of the departments in your medical office and the healthcare professionals working in your facility can benefit from customized calendars which our email agents help to manage for appointments.

You can boost your reputation among patients by hiring our email support agents to help address their complaints. We note their concerns, forward them to the relevant people and send follow up emails.

The patients who come in for treatment at your medical practice need to be checked up on regularly for some time to make sure that they are well. Our email customer services assist your staff with follow up emails.

Apart from your patients, we also help your staff in acquiring medical supplies from particular vendors. Our email agents communicate with your reliable vendors through email to ensure timely deliveries.

Medical receptionists must have a knack for bookkeeping which is why we have trained email operators to help you out with maintaining and updating the financial records of your medical office.