It’s difficult to run a hospital without outsourcing assistance for answering patients’ queries. Many choose to email your help desk which is perfect for sending contact details, reports and departments’ website links. Making appointments with different doctors is convenient through email as well. Our email customer services can do this all and much more on the behalf of your hospital staff when they are not at their posts. A helping hand is crucial in emergency situations, management of patients who cannot visit your hospital personally and during your busiest hours. Our email agents guide your patients in making appointments and notify your doctors about them. Your patients may reschedule or cancel their appointments any time through email.

The various departments of your hospital are managed by specialists who are in high demand by patients. We respond to patients who are seeking the medical attention of specialists at your hospital but are unaware of which doctor is the best candidate for their specific illness. Your patients email you their diagnostic reports to receive consultation on this matter. Our email operators have been working for hospitals and other medical practices for years besides being able to study your knowledge banks for the correct interpretation of patient diagnosis. We are able to find the perfect specialist for their condition and set up appointments for your patients.

We don’t just assist you in responding to emails from your patients but also send emails to your patients as directed by your healthcare professionals. Sometimes your patients are unable to visit their doctors to get their laboratory reports in person. Your doctors may ask our email agents to deliver such reports to their patients through email. In addition, if a patient is recovering from a surgery or undergoing treatment, your medical staff may want us to ask them questions about their current status via email. We gather the information your patients send to your email help desk and hand it over to the relevant doctor.

There are many tasks which can be made easier for your hospital staff if you outsource email help desk operators to assist them daily. Our email agents have medical backgrounds and they have been trained to conduct communication with HIPAA compliance.

Your medical professionals are already burdened with several cases which is why our email customer services are ideal for organizing their calendars. The patients who email you to make appointments with different doctors can be managed by us.

When a general physician diagnoses a patient and asks them to see a specialist in the relevant department of your hospital, they need to contact that department directly. Email support can quickly help them get in touch with the specialists in that particular department.

There are several external matters your hospital’s administration must stay on top of while running it. We can assist you in managing emails between your hospital’s administrators and various organizations that are interested in your current projects.

The patients who are being treated remotely by your hospital’s doctors always need to remain in contact with those who are treating them. Our email operators can takeover when you are understaffed so that there’s no disruption in the flow of information between them.

During treatment, our email customer services facilitate communication between different departments by delivering specific diagnostic and laboratory reports as requested by doctors within your hospital after proper authorization has been obtained.

Hire email support agents to assist you in gathering necessary patients’ data for compilation and inclusion in your hospital’s admissions database. When you’re unavailable, our email support agents can answer any questions from patients who are to be admitted.