It is of paramount importance for healthcare plans to consistently provide superior benefits while retaining their cost. We understand completely that this constant struggle to maintain cost while offering superior services requires extra efforts on your part.

We offer 24/7 live answering services for Medicare and Medicaid. We rationalize your efforts of providing excellent customer support services to your members, thus, helping you effectively acquire new members while simultaneously retaining existing ones.

Our live medical answering service teams comprise of experienced and empathetic support agents that make sure every member call is answered and handled within an appropriate timeframe. Likewise, with the presence of around-the-clock, experienced support agents, your members can get live support via an interactive support process at their preferred time. We assure you that our virtual representatives will offer a memorable and friendly support session to your members.

We utilize the latest customer service technologies to enhance the support experience of your clients. For instance, with each new call, we offer your members a more personalized support experience based on their previous support interactions with our agents. We make them feel they are valued, thus increasing their satisfaction proportion greatly.

Our support agents are actively available for your existing and potential members, providing them the information they need whenever they desire. Based on your requirements we will help you identify which callers are eligible for your services. Additionally, to improve your productivity level even further, we will provide you with credible data gathered during the customer service interactions so, that you can conduct appropriate follow-ups and subsequently acquire new members.

Aside from 24/7 voice call support for medical practices, we offer live chat support services to our clients as well. Live Chat can streamline your customer service operations in several ways. For instance, your members can get support directly from your website without interrupting their browsing session. Similarly, multi-channel support would allow you to tap into more opportunities in the form of possible members, that otherwise would have bounced off to other websites.

We offer a variety of services to our clients, in an attempt to boost their efficiency level and subsequently help them achieve their goals faster. For health plan services, often your members contact you to inquire about a specialist depending on their need. In such situations, our 24/7 virtual assistants for health plan services are available for your health plan members at their desired instance. These virtual assistants would provide appropriate information regarding medical practitioners that would be most suitable for your members, depending on the nature of their predicament.

Customer retention ratio in the healthcare field is directly associated with how your clients are treated. A rigid support process along with limited hours customer support access will only affect your member retention rate. Today, enhanced customer support services are pivotal to set yourself apart from your competitors.

Similarly, with our competent and compassionate support teams along with 24/7 availability status, we ensure you that your health plan members will receive the exact support they demand and deserve.

We are constantly analyzing and evaluating our capabilities to tackle future challenges effectively. Due to this reason, we seek and hire individuals for our support teams that have an aptitude for helping people and learning new methodologies that eventually trends to enhance their abilities.

Also, we require from all of our support agents to have a previous working experience in the healthcare industry. We don’t want our support services to become inflexible so, we are persistently evaluating and training our agents against new methodologies, in order to keep them up-to-date, and subsequently to help our partners achieve their set objectives faster.

Managing in-house 24/7 customer support services can be costly even for a large size enterprise. This factor is especially important for healthcare plans, where the requirement of providing elevated services while keeping the cost low is crucial. We provide you an opportunity to maintain an around-the-clock presence at a reasonable price. This way, you can focus more on providing superior services to your health plan members.

You can start however you like and we will scale our services depending on your requirements, thus meeting your expectations effectively. We provide 24/7 live virtual receptionists for health plan services at a fraction of cost in comparison to an in-house after-hours support team. Moreover, your members will have access to a capable and compassionate support team that is rigorously trained on HIPAA and other medical terminologies to offer them a first-class support experience.

• HIPAA compliant customer care services
• Fully managed after-hours client services for healthcare plans
• Increased member acquisition opportunities and enhanced member retention percentage
• 24-hours customer support at a fraction of cost
• Multi-channel support feasibility