You can never be certain when your patients may want to schedule or change their appointments. There can be numerous reasons why they want to do it.

The only way to make sure you are present for them whenever they want to make a change in their scheduled appointments is by maintaining an around-the-clock presence. This way not only you would be able to entertain their general support related queries but it would enable you to reschedule their appointment at their suitable time in an efficient manner as well.

We provide 24-hours a day and 365 days a year live answering services for medical practices. Your patients can call us anytime to get live support from our virtual receptionists. Our 24/7 availability status will provide assurance to your patients that they can now reschedule their appointments anytime they prefer via an interactive support session. Due to this, the after office-hours calls won’t go to voicemails anymore, instead, they will be connected to an efficient virtual assistant that will resolve their appointment related issues in a prompt and professional manner.

Our services include both inbound and outbound call support for our partners, along with the provision of a multi-channel feasibility as well. This allows us to entertain your patients in an efficient manner regardless of their situation or the communication channel they prefer to contact you. We prioritize our clients above all else, and this exact mindset allows us to handle your patients in accordance with your expectations.

We promote compassionate and caring support practices in our organization. Thus, maintaining state-of-the-art customer service teams that provide empathetic and efficient support to your patients in an attempt to increase their satisfaction and return percentage significantly.

We maintain different appointment scheduling processes for your patients to make their support experience even more personalized. For instance, the scheduling process would be different for a patient seeking an urgent appointment in comparison to a new patient seeking a general appointment.

Similar is the case for returning patients, their scheduling process would be personalized based on their previous encounters with our agents. You can also provide us with general guidelines regarding how to entertain each patient that is looking to make an appointment based on the status or the urgency of their matter.

To ensure we provide state-of-the-art support services to our clients, we make it certain that our virtual assistants are trained comprehensively and in accordance with the latest healthcare trends as well as other domain-specific knowledge.

Furthermore, before any of our virtual assistants are added to your support team, we prepare them extensively for your medical practice needs, so, that they can provide relevant and efficient support to your patients. We study your organization in detail and create a curriculum to train our support agents. Afterward, the performance of each agent is evaluated to see whether they would match your expectations and subsequently provide adequate support to your patients. Only after then, they become a part of your contact center support team.