In the present day, your inability to maintain an uninterrupted presence signifies the loss of potential customers. You have to understand your potential buyers’ mindset, only then you would be able to offer them an adequate buying experience. For instance, the lack of a consistent web support channel alongside the live call support for medical suppliers would suggest that your prospects are unable to get support in case they are stuck during the checkout process. As a result, they simply bounce off to your competitors.

If you want to expand your business and subsequently convert more prospects then the availability of a 24/7 support is imperative. We offer you much more than a simple live telephone support. We help you assess leads and qualify customers regardless of what you sell, whether it is surgical supplies, anesthetic equipment, or medical gas equipment etc. we have got you completely covered.

With a 24/7 multi-channel support feasibility, your clients would be able to reach you directly from the website or via telephone, whichever is more suitable for them, at any time they want. From answering routine calls to handling tough client queries, our virtual receptionists will entertain each call as per your requirements. Depending on your business needs, we define a set of protocols and a custom call flow to deliver your clients a seamless buying journey. You choose which call to handle and which to forward to your staff. With a custom call-flow and a managed voice call support you would be able to entertain your callers in a more befitting manner.

Our partners realize that maintaining an around-the-clock answering service is cost-prohibitive for their business. However, simultaneously, they understand the importance of an uninterrupted call support for medical supplies businesses. With us, you can increase your ROI and decrease the cost of managing a 24/7 in-house support team exponentially. We will provide you with virtual receptionists that will be available for your clients in the after-hours as well as in the holiday seasons. Our 24-hours a day and 365 days a year multi-channel answering service will where significantly increase your clients’ satisfaction proportion, it will also provide more opportunities for you in the form of quality leads.

Our live answering service for medical supplies organizations is not limited to simply entertaining the callers, redirecting them to relevant personnel, and generating leads. We also provide essential data regarding the callers to handle their cases more effectively. More specifically, based on a caller’s query our agents ask qualifying questions, which help them determine the caller’s probability to convert as well as the extent and nature of their issue. Afterward, the interaction data is available for both the in-house support and sales team, so that they can resolve a client’s issue or convert a prospective client (respectively) in a more proficient manner.

Let us streamline your sales process. Tell us what qualifies as a prospective client for you and based on your given requirements our virtual receptionists will ask qualifying questions. These questions will help them determine whether a caller fits your profile. We understand that not all callers fit your profile. Our virtual receptionists for your medical supplies business will filter such callers and forward only qualified leads, which are quite easier to convert into a full-fledged customer.

Voicemail is critical to your business. It provides zero guarantees to your callers. With voicemail, your clients don’t know whether their message is delivered successfully or when you will be available for them. With our live medical answering service, your clients can reach a human operator at any time of the day or night. We will take their message on your behalf and provide assurance that it is received successfully, while simultaneously providing you the feasibility to receive these messages on your preferred communication channel for further actions.

To improve the productivity of your staff and your organization in general, we also provide call routing services. During the creation of a custom call-flow, we cover the call forwarding aspect as well. This allows us to forward client calls to the most relevant person in your organization in real-time for effective resolution of their query. For clients, effective call forwarding offers the feasibility to reach the most pertinent person for their predicament. Meanwhile, due to the availability of this feature, now your staff members won’t have to entertain any irrelevant calls, hence enhancing their productivity ratio.

Our client order-taking feature works in collaboration with our call forwarding and message taking feature for maximum efficiency. We provide your clients with general information regarding your products and guide them throughout the order booking process. In case a client requires professional assistance then based on the situation, we either take a message or connect them to one of your team members. This feature alongside our 24/7 online status increases your conversion rates by increasing the number of client orders you receive on a routine basis.