We know that the healthcare industry demands extra care for their patients in order to meet and subsequently satisfy their needs. This is because your patients significantly rely on you to take care of their wellbeing. Hence, due to the nature of your practice, we do our utmost to offer the patients a seamless support experience, whenever they contact us.

Our 24/7 virtual receptionists for your medical office make sure no patient call is gone unanswered during any time of the day. You are not only responsible for the wellbeing of your patients, but for your patients loved ones as well. Therefore, you need to maintain a vigilant approach regarding your patients. We offer you dedicated virtual receptionists that are responsible for providing empathetic, prompt, and relevant support experience to your patients for maximum results.

Your patients are much more than routine customers to you, similar is the case for us. So, it is our obligation and foremost priority to provide them uninterrupted and state-of-the-art support services, which they expect from you.

We train our agents according to your requirements and latest consumer trends so, that they can adapt aptly and provide effective support to your callers. For a healthcare enterprise, the element of empathy in customer service resonates profoundly. When a patient is in a predicament, what they want most is for someone to listen to their issue with compassion. We believe the element of empathy should be involved in every customer support interaction. Consequently, our competent virtual receptionists make sure each patient receives a timely and empathetic support, regardless of their issue.

Live answering services for medical practices have become an essential element to rationalize the contact center. Our 24-hours live call support provides you with the feasibility to be available for your patients at any time of the day or night. With us, you can be certain that even in the after-hours, your patients would be able to reach an efficient answering service that will entertain their every query in a professional manner.

Additionally, in situations when a patient wants to consult you in the after-hours or when you are busy handling a complex patient case, or any other similar situation, our virtual receptionists will take a message on your behalf and deliver it to you as per your instructions, for further actions.

With dedicated virtual receptionists and live answering service for your medical office, you are not bound anymore. No patient calls would be missed in your absence. You can handle other critical matters, while your patients will be entertained as per given requirements. Depending on your provided criteria, we will prioritize and route patient calls to you or any other relevant personnel in your office (in real-time), thus increasing your productivity.

Whether you are a single practitioner or your medical office consists of several kinds of physicians, you can count on us to route patient calls to the right person at the right time. You simply have to define what is considered as an urgent call for your medical office and we will handle the rest by routing such calls to the most relevant individual in your office.

We offer a step-by-step interactive process for your patients to book appointments. This feature, in conjunction with our after-hours answering service for medical practices, will allow your patients to book or change their appointments even when you are unavailable via an interactive process, hence resulting in more opportunities for your medical office.

We provide 24 hours a day and 365 days a year support services to our valuable partners. You will be constantly available for your patients even on the weekends and holiday seasons. With our services, your patients won’t have to wait for you to be available. They can simply initiate a call session with one of our virtual receptionists, any time they prefer to get prompt advice pertaining to their predicament.

Managing patient calls can be difficult in busy seasons. Our live call service for medical offices provides you an opportunity to manage your customer care center with more efficiency by letting zero calls go into your voicemail, even in the busy seasons. A voicemail represents an unhappy patient. To manage your contact center more effectively, whenever your support team is overwhelmed by patient calls simply transfer your call-load to us and we will entertain your patients according to your expectations.

Inaccessibility in the after-hours represents a loss of valuable opportunities and decreased customer satisfaction. You don’t want your patients trying to contact you in the after-hours only to learn that you are unavailable at the moment. Nowadays, your patients expect you to be accessible around-the-clock. We make this easy for you, by managing your after-hours support. Your in-house medical support team can answer patient calls during the operating hours, while we will entertain them when you are inaccessible. Outsourcing your after-hours support will provide more opportunities for you, while simultaneously you won’t have to bear the expense of managing an expensive in-house after-hours support team for your patients.