Support services are an integral component of a hospital, primarily due to the nature of your business and often because it is the first point of interaction between you and your patients. Hence, the need for providing a remarkable support experience is just as important as the provision of medical care to your patients.

We help you provide your patients with a 24/7 world-class support experience while simultaneously reducing the operational costs of your contact center.

We offer flexible voice answering services to our healthcare partners. You don’t need to worry about your requirements, you just have to inform us and we will handle them efficiently. We offer fully managed after-hours support, busy and holiday seasons live call management services, and our principal all year-round, 24/7 live call answering support plan. This provides you the opportunity to offer your patients a support service, which they deserve and demand from your organization.

Appointment scheduling is a must-have feature for any hospital. Our 24/7 virtual receptionists for healthcare organizations will guide your patients through an interactive step-by-step process to book appointments at their preferred time. Additionally, if a patient wants to change their appointment, then apart from getting confirmation from such patients, our virtual receptionists will update all the related personnel in your organization regarding this change to streamline the appointment scheduling and management process.

Your patients often want you to refer them to a pertinent physician that would handle their case effectively. We work alongside you to rationalize this crucial process as well. We will gather information regarding different physicians from you and afterward, our virtual assistants will refer your patients to an appropriate doctor on the basis of your recommendations and provided information.

Patient calls range from normal to urgent cases and it is up to you to define protocols regarding what is considered an urgent case and similarly what is considered as a normal case, respectively. Our medical law answering services handle this aspect of your healthcare organization as per your expectations. We work beside your in-house team in this matter and whenever an urgent patient call is received, our virtual assistants will immediately forward their call to your team for appropriate actions, hence rationalizing the support provision process. Later, you can amend these protocols however you like and we will be sure to adapt accordingly.

Our call center support services for hospitals are first-rate and we take pride in providing efficient and relevant support experience to all of our valued clients. We operate 24/7 in accordance with your expectations and provide live assistance to your patients. We answer patient calls while simultaneously notifying the appropriate doctor in a timely manner thus increasing the proficiency of your staff and maintaining a first-class support center, respectively.

We train each of our virtual receptionist against following elements, before adding them as part of your support service team:

• HIPAA compliance
• Medical terminologies
• Your organization’s core values
• Set of defined protocols for superior support
• Your expectations and set objectives

By doing so, we are able to formulate a team that corresponds to your expectations properly. To rationalize the training process, we tend to choose all-star agents straight from the initial hiring process. For instance, when hiring, we prioritize candidates that have a previous working experience in the healthcare industry and are fully committed to their work. Afterward, we train them meticulously against your requirements and the latest healthcare industry standards to subsequently provide a befitting support experience to your patients.

Partnership with us signifies that you don’t have to maintain a costly in-house 24/7 customer service team to entertain your patients. Our live medical answering service for your hospital will make sure to provide an enhanced support experience to your patients. We don’t charge you for any extra time, only the time used to address your patients and doctors’ queries. Also, we offer you the feasibility to initially start small and later on the basis of your hospital’s increasing needs we can adjust our approach and scale our services accordingly to meet your expectations.

• Fully HIPAA compliant and trained customer service agents
• Scalable support services to accommodate your future business needs as per your expectations
• Reduce your in-house support team maintenance cost by outsourcing your after-hours support services to industry specialists
• Compassionate and responsive 24/7 live virtual assistants for your hospital to cater to your patients’ needs in accordance with your requirements
• Multi-channel support feasibility to maximize your productivity level