Outsourcing email operators can make a big difference to the daily operations of your medical office. It’s a wise step to hire email support agents who can aid your regular receptionists in setting up appointments with your patients at any time of the day. Medical emergencies can happen at anytime forcing your patients to email you when your receptionists have left the clinic. Our email agents can take their place during those timings. We fill in the calendars of your healthcare professionals with appointments and send them notifications along with well-timed reminders. We can also handle rescheduling in case of appointment cancellations.

Your patients often require assistance in finding the suitable specialists for their medical conditions. If your staff is not around to study their medical records and point them in the right direction, our email help desk can takeover. Outsource email support operators who have knowledge of the ailments your treat and can utilize your clinics’ records to find the appropriate specialists for each patient who emails your medical office. We can understand the diagnostic reports of your patients match their results to the specializations of your healthcare professionals. Your patients may make appointments with specialists through our email agents.

We work in sync with your receptionists and doctors to give your patients the best email customer service. Outsource email help desk to maintain the communication channel between your medical practice and your patients. Our email operators share your burden by ending laboratory results and diagnostic reports to patients who have requested them via email. They may discuss their medical reports with our email agents who have backgrounds in healthcare. We provide them the correct information about the conclusions of their reports and how they may proceed for further tests or treatment.

Our email operators have medical backgrounds which allow them to capably assist your staff in managing various patient queries through email with full HIPAA compliance. We can also help you in organizing patient records and sending laboratory reports to your patients on time.

While you take care of current patients, our email support can help answer emails from people who want to be admitted to your rehabilitation programs. We follow your criteria of eligibility for determining who can enter a certain program after gathering proper information.

During events, you are too busy arranging activities to reply to your emails. We can handle incoming emails about the details of the events scheduled at your medical office or those which you are participating actively. Event invites can be managed via email as well.

When medical receptionists are not available at your clinics, our email agents can assist your patients by making appointments for them. We note down their personal information and the name of the doctor they wish to see before marking it on their calendar.

Outsourcing allows you to reply to your patients’ emails 24/7 which is crucial to the success of telemedicine. We can respond to their emails while you’re not there according to individual patient records which we help you maintain.

Since our email operators have access to knowledge banks containing data about your medical professionals and their qualifications, we can help your patients find the most appropriate doctor for their condition and set up appointments.

Those are seeking volunteer opportunities at your medical practice email your relevant coordinator for openings. Our email operators assist your volunteer coordinator in filtering out genuine queries and gathering their information for volunteer programs.