A professional attitude, as well as a friendly voice, is crucial for a customer support representative regardless of the operating industry. The importance of effective customer support service is further elevated when the operating industry is healthcare. Your patients contact you to discuss matters pertaining to their health and well being. So, it should be your utmost priority to provide them with a seamless support experience.

Having a compassionate and efficient support team can greatly enhance your contact center’s competency while simultaneously making sure your patients know they are being valued. Our customer support services comprise of multi-channel support accessibility, so regardless of your patients’ preferred communication channel, we can handle their queries effectively.

Our virtual assistants for healthcare professionals will rationalize your medical practice’s customer service element by entertaining your patients at their suitable time, thus providing you the opportunity to focus more on the treatment of your present patients.

We offer live medical answering services for solo practitioners as well as team practitioners. Therefore, depending on your requirements, you can opt for our services however you like, we will provide a fully customized customer service platform for your medical practice. Afterward, based on your increasing needs, we will scale our services accordingly to meet both your business and your patients’ expectations to continuously offer a state-of-the-art support experience.

In-house management of a 24/7 customer service team can be a daunting and expensive task, even for an established organization. Because there are several factors that need to be considered first, such as infrastructure cost, night staff, and technical supervisor (among others). We elevate such worries by providing you highly experienced, world-class virtual receptionists that are available to facilitate your patients around the clock, at a fraction of cost. Simply identify your requirements and we will provide you a support plan that would perfectly suit your needs.

Compliance of Health Insurance Portability and Accessibility Act (HIPAA) has become a mandatory requirement for all healthcare providers. Likewise, we are fully HIPPA compliant and offer this functionality as part of our live medical answering services. This feature gives you maximum control over your patients’ data gathered during a support interaction. We use the latest tools to ensure your patients’ data is fully encrypted, password-protected, and accessible to only you.

The principal element for an enhanced customer service experience is to be present for your patients at their feasible time. Hence, the need for a 24-hours a day and 365 days a customer support has become an essential component in modern healthcare organizations. Alternatively, providing an around-the-clock live answering service to your patients will offer you more opportunities. We manage your customer support in your after-office hours, weekends, and in busy seasons as well to make sure your patients understand that you are available for them, anytime they desire.

Initially, we work with you to devise a call flow that perfectly corresponds to your needs. By doing so, we would be able to effectively entertain each caller depending on their query and your expectations. Also, with the feasibility of a well-crafted call flow and 24/7 availability of virtual receptionists for your medical practice, we will be effectively able to route patient calls to the pertinent person in your office, eventually rationalizing several other operations in your office as well.

We believe patient scheduling is an essential feature for a healthcare provider. We offer your patients the possibility to book appointments through an interactive process. By utilizing contemporary tools we streamline the appointment scheduling process for your patients. Our competent virtual assistants maintain a 24-hours availability status for your healthcare practice. This feature provides your patients the feasibility to seamlessly schedule or reschedule appointments at any time of the day, via their preferred channel.

Often it happens that patients want to deliver an urgent message to their doctor or simply want to inquire about the dosage of a particular medicine that has been prescribed to them. With us, you don’t have to worry about such situations and your patients won’t have to leave their urgent messages in the voicemail, wondering when you would get back to them. With our proficient virtual assistants and 24/7 live medical answering services for solo and team practitioners, we will make sure to take your patients message and subsequently deliver them to the appropriate personnel, thus significantly increasing your patients’ satisfaction and your efficiency ratio.

We analyze our support agents’ calls on a routine basis to monitor their performance, but this analysis is not limited to determining their mistakes, to later improve their support capabilities. Instead, we gather your requirements regarding your probable patients and later use those requirements to determine whether a caller fit your given criteria. This helps us separate qualified patients that fit your criteria from the diverse range of callers on a routine basis, consequently improving your productivity greatly.