We offer dedicated customer support teams for healthcare services that work around-the-clock to entertain your patients. Our virtual receptionists will help you increase your acquisition and retention ratios, respectively. We are industry experts and our skilled support agents can efficiently adapt in accordance with your requirements to provide a first-class support experience to your clients, so, that you can achieve your set objectives more effectively.

Our around-the-clock customer services for pharmaceutical companies are state-of-the-art. We utilize contemporary technologies and tools to equip our support teams and to streamline operations around your contact center. Our 24/7 availability and utilization of latest tools provide us the feasibility to notify your patients, pharmacies, or other relevant staff regarding any updates in a timely manner, hence increasing your organization’s productivity almost two times.

Patient eligibility is a crucial factor in any clinical trial inside a pharmaceutical company. We work alongside you to formulate interactive surveys to identify potential candidates for any new clinical trials. Our medical support team will guide your potential candidates throughout the survey, resulting in a rationalized patient acquisition process that will eventually produce new opportunities as well as conversions.

We understand that after client acquisition, the next step is client retention, which requires serious effort and dedication. Our compassionate virtual receptionists for your pharmaceutical company are available for your patients anytime they want to listen to their complaint and provide effective resolution to it. Moreover, we work persistently to improve our customer service standards by recoding each client and patient interaction to later analyze them and determine our current efficiency percentage. The constant evaluation of support agents and their efforts during a customer service interaction is key to a superior retention ratio.

Depending on your requirements, we can entertain your clients’ medicine sample requests as well. In addition to this, we will work beside you to create a support plan and entertain client queries regarding pertinent medical literature. In short, we will adjust our approach to generate more opportunities for your pharmaceutical company than before.

There are several factors that need to be considered first in order to provide a relevant support experience to your clients. For this purpose, during our hiring process, we mostly consider agents that have a previous working experience in the healthcare industry and are always willing to help others resolve their issues.

Afterward, to be a part of our virtual assistants for medical practices team, their performance is evaluated against several elements, such as efficiency of their response, their ability to adapt during a support session, and whether they are able to offer an empathetic support experience to the patients in various situations.

We do our utmost to find passionate, committed, and talented individuals that are willing to answer and resolve the predicaments of your invaluable clients in a friendly and effective manner.

We devise specific procedures alongside you that help us train and evaluate our virtual assistants’ performance against your needs. We respect your clients’ privacy and therefore, HIPAA (Health Insurance Portability and Accountability Act) is a crucial requirement in the training of our agents. Each of them is comprehensively trained for medical organizations to help you rationalize your support services, thus facilitating greatly in accomplishing your short-term as well as long-term goals.

By outsourcing your client support services to us, you can focus more on other critical aspects of your company, thus significantly increasing the achievability ratio of your goals. We offer your clients and patients the exact support that they deserve and demand from you. Therefore, you can count on us to continuously offer them an enhanced support experience, while you concentrate on converting qualified leads plus boosting your sales and marketing efforts.

• Inbound and outbound call center services for better patient acquisition
• Around-the-clock answering services for better patient retention
• Continuously improving 24/7 answering support for your pharmaceutical company
• Outsource call center services boost the productivity of your organization
• Reduced costs and increased opportunities due to the accessibility of an efficient and empathetic support service for your patients in the after-hours