Managing an answering service means providing your patients the feasibility to reach your contact center effortlessly. Still, the benefit of a capable answering service is not limited to your patients only, as its effective provision would also enable you to completely focus on the present patient case, thus boosting your productivity greatly.

We offer you a myriad of customer support services, you can choose whichever plan suits your needs best. We offer 24/7 medical answering services, so your patients can contact you at any time of the day or night. Alternatively, you can only opt for our after-hours support services, where your in-house support team can handle patient calls during your office hours and we will provide support to your patients in the after-hours in accordance with your expectations.

Relevant support services can be remarkably beneficial for your organization. Our live medical reception services would allow you to tap into more opportunities, hence resulting in an increased number of invaluable members. The advantage of maintaining an efficient contact center is not limited to solely acquiring new members but to retain existing ones as well. Our approach comprises of gathering valuable patient data from each call support session to make sure your members next interaction is more relevant and personalized, thus resulting in increased satisfied members.

Our live medical answering services are state-of-the-art. With our extensive experience and dedicated customer service teams, we streamline your medical support provision process to a great extent. Whether you are a medical or a dental office, we make sure to offer your patients an enhanced support experience as per your expectations. We believe leaving your patients at the mercy of voicemail can be detrimental to your medical practice. Our virtual receptionists are available 24/7 to entertain your callers’ queries in a professional and prompt manner. In addition, they will also work to identify whether a patient requires urgent medical care depending on their situation and subsequently proceed to take appropriate actions.

Support services in healthcare organizations are about providing swift and compassionate assistance to the patients at their feasible time. Your support agents need to be constantly present for the patients, making sure each of their calls is answered and handled in an immediate and empathetic manner. As a healthcare company, you need support agents that can provide an appropriate support experience to your patients, while effectively routing their calls to the relevant department or personnel for effective resolution of their predicaments. We routinely evaluate our agents’ performance against your expectations to make sure they are meeting your requirements by providing your patients with a professional and memorable support experience.

As a medical practice, you have several obligations regarding your patients that need to be efficiently catered for. For this reason, we offer an array of services to our healthcare partners that range from the provision of after-hours live answering service for your medical practice to booking appointments and forwarding of patient calls to the right doctor, to providing fully HIPAA compliant answering services.

Increase your productivity by replacing voicemail with live medical answering services. Voicemail significantly affects your productivity and your patients’ satisfaction ratio. Allow us to handle your patient calls 24/7, without putting a single patient on hold. This way you can focus on your current patients, while we make sure that your callers are fully aware that you truly care for them.

We adapt our approach in accordance with your requirements. If you don’t require our 24/7 medical support services than your in-house team can manage patient calls during the office hours, while we can handle them in the after-hours. You can also specify what kind of services you want us to offer your patients. For instance, you want us to only provide basic information regarding your medical practice to the callers or we simply forward your patients to the relevant department. With us, you are in full control. Just tell us your requirements and we will adjust our approach accordingly.

Our live medical answering services are not limited to simply answering patients’ queries or forwarding their call to the relevant department. We offer your patients the feasibility to book appointments via a step-by-step interactive process. This feature alongside the accessibility of 24/7 medical support would allow your patients to book or change their appointment at any given time.

Not every patient wants to contact a medical office via a telephone. Nowadays, patients have different preferences when it comes to contacting a healthcare organization. So, apart from 24/7 live answering services for medical practices, we offer live chat and email support services to our partners as well. With multi-channel support at your disposal, your patients would be more willing to contact you via their preferred communication channel, which would signify increased opportunities for your medical practice.

HIPAA provides specific guidelines regarding how healthcare transactions should be conducted electronically. We completely understand this and hence are fully HIPAA compliant as far as our medical support services are concerned. Opting for this feature would suggest that only you have access to your patients’ details. Neither we nor any of our virtual receptionists would be able to access your patient data during or after a support interaction.