In case if you are launching your software product or already dealing with millions of customers, with us your customers are in safe hands in both cases. We offer technical support resources at a fraction of cost who learn your products and support your customers with 360-degree technical assistance.

Our technical support staff is not only tech’s qualified but also knows customer service antiquates which is a perfect combination for a perfect unbeatable customer support.

People are changing around the globe. They need personalized solutions and products that can meet their routine life requirements. Software, apps, games and other digital products are not only becoming part of their routine life but also engage them during their leisure times.

Nearly billions of apps and software are competing in their relevant industries and resolving millions of routine issues that their customers are facing on daily basis. Its not always possible for your core teams to manage growing customer support needs and product bugs which may divert your attention.

More than half of SaaS companies are looking forward to outsource their product technical support so that their core teams are free to work on introducing new features and updates of their products. Customers always have questions before they buy your products and while using your products. Any company who wants to compete with other industry players have to create easy to access support channels and friendly environments where customers can get their issues resolved as quick as possible.

We become a part of your company’ culture, learn your products and their values, and love your customers as you do. Our dedicated teams can always be available on our product website to answer basic pre-sales questions and resolve level 1 issues. On the other side our dedicated technical support staff can always be available to resolve complex issues as your backend support team. We are an extension of your own team working under a different roof.

Our friendly and engaging resources proactively understand your customer issues with the help of centralized customer service approach and resolve them nearly real time. Our first contact resolution rate and response time are unbeatable no matter if your customers are choosing email, live chat, calls, social media, or product communities as channel of communication.

We answer basic questions of your customers and convince them to buy your products through live chat and email support.

We are experienced in managing your product billing cycles, returns, and verifying payee identities to avoid any fraud payment.

Our resources can manage bulk product activations, resolve conflicts and help your customers to familiarize with product dashboards.

We can manage any volume of support tickets and resolve complex issues with response time as low as 15 minutes.

Our teams are helping millions of customers by remotely accessing their systems and resolving installation conflicts.

We go with your customer preferences and reach them with solutions on social media, product community and other forums.

Our software engineers test your software and apps on multiple platforms. We A/B test your products and come up with loop holes.

As a backend team we resolve escalated tickets and connect with your customers to offer them personalized support.