Live chat’s superiority
A simple cost analysis reveals that live chat is far more affordable than other support channels yet it offers significantly higher conversion rates. Managed live chat allows the construction of powerful strategies through website analysis and CRM integration. Meanwhile, it provides real-time data via monitoring in the form of reports.
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Perks of outsourcing
In 2018, availability of 24/7 support became compulsory especially for international clients. It’s
cost-effective to outsource professionals who manage operations remotely. Knowledge banks
and dedicated training ensures that they can represent your brand perfectly.
You may even outsource a support team for a specific campaign.
In this research report, you will learn how we:
- Omni-channel support boosting customer experience
- Current consumer trends related to online support
- Customers’ expectations and preferences in 2018
- Live chat being a versatile channel with unique benefits
- Creating support strategies after assessing the competition
- Highlighting products/ services through customer support
- Implementation of pre and post-purchase customer services