Vivocha

by Vivocha Software

 4.6/5

Free Trail
   
Free Demo
   
Features
   
Support

Free Trial

Who Uses This Software?

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

Average Ratings

Overall

Ease of Use

Functhttps://livechatltd.com/wp-content/uploads/2019/07/Livechat_Software-Analysis-5-rating-stars.png” alt=”” width=”81″ height=”13″ />

Product Quality

Value for money

Customer Support

Customer Services

Review This Product

Product Details

Starting Price

✔     $00.00/month/user
✔     See pricing details

Free Trial

✔     Yes , get a free trial

Deployment

✔     Cloud, SaaS, Web
✔     Installed – Mac
✔     Installed – Windows
✔     Mobile – Android Native
✔     Mobile – iOS Native

Training

✔     Documentation
✔     Webinars
✔     Live Online

Support

✔     Online
✔     24/7 (Live Rep)

Vendor Details

Vivocha Software

www.vivocha.com

Founded 2012

San Francisco, CA

About Vivocha

Vivocha – a startup with offices in Milan, Cagliari and London – provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.

Vivocha Features

Customer Engagement Features

✔ Analytics

✔ Community Management

✔ Gamification

✔ Churn Management

✔ Content Syndication

✔ Live Chat

✔ Communication Management

✔ Feedback Collection

✔ Video Content

✔ Alerts / Escalation

✔ Automatic Customer Notices

✔ Customer Database

✔ Appointment Management

✔ Complaint Monitoring

✔ Customer Experience Management

✔ Automated Routing

✔ Contract Management

✔ Help Desk

✔ Alerts / Escalation

✔ Incident Management

✔ Multiple Brands/Products

✔ Automated Routing

✔ Knowledge Base

✔ Self Service Portal

✔ Community Forums

✔ Known Issue Management

✔ Surveys & Feedback

✔ Contract/SLA Management

✔ Live Chat

✔ Ticket Management

✔ Agent Scheduling

✔ Offline Form

✔ Transfers/Routing

✔ Call Me Option

✔ Persistent Chat

✔ Video Chat

✔ Co-Browsing

✔ Proactive Invitations

✔ Visitor Targeting

✔ Geo Targeting

✔ Shortcut Messages

✔ White Label Branding

✔ Knowledge Database

✔ Cataloging/Categorization

✔ Email Response Control

✔ Performance Metrics

✔ Customer Service Analytics

✔ Knowledge Management

✔ Search

✔ Customer Support Tracking

✔ Live Chat

✔ Self Service Portal

Your customer happiness is two minutes away!

or may be one, if you type fast.

Request a demo