Snap Engage

by Snap Engage Software

 3/5

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Who Uses This Software?

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

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Product Details

Starting Price

✔     $99.00/month/user
✔     See pricing details

Free Trial

✔     Yes , get a free trial

Deployment

✔     Cloud, SaaS, Web
✔     Installed – Mac
✔     Installed – Windows
✔     Mobile – Android Native
✔     Mobile – iOS Native

Training

✔     Documentation
✔     Webinars
✔     Live Online

Support

✔     Online
✔     24/7 (Live Rep)

Vendor Details

Snap Engage Software

www.snapengage.com

Founded 2008

Boulder, CO

About Snap Engage

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat – join over 25,000 companies from over 150 countries and try LiveChat now!

Snap Engage Features

Customer Engagement Features

✔ Analytics

✔ Community Management

✔ Gamification

✔ Churn Management

✔ Content Syndication

✔ Live Chat

✔ Communication Management

✔ Feedback Collection

✔ Video Content

✔ Alerts / Escalation

✔ Automatic Customer Notices

✔ Customer Database

✔ Appointment Management

✔ Complaint Monitoring

✔ Customer Experience Management

✔ Automated Routing

✔ Contract Management

✔ Help Desk

✔ Alerts / Escalation

✔ Incident Management

✔ Multiple Brands/Products

✔ Automated Routing

✔ Knowledge Base

✔ Self Service Portal

✔ Community Forums

✔ Known Issue Management

✔ Surveys & Feedback

✔ Contract/SLA Management

✔ Live Chat

✔ Ticket Management

✔ Agent Scheduling

✔ Offline Form

✔ Transfers/Routing

✔ Call Me Option

✔ Persistent Chat

✔ Video Chat

✔ Co-Browsing

✔ Proactive Invitations

✔ Visitor Targeting

✔ Geo Targeting

✔ Shortcut Messages

✔ White Label Branding

✔ Knowledge Database

✔ Cataloging/Categorization

✔ Email Response Control

✔ Performance Metrics

✔ Customer Service Analytics

✔ Knowledge Management

✔ Search

✔ Customer Support Tracking

✔ Live Chat

✔ Self Service Portal

Your customer happiness is two minutes away!

or may be one, if you type fast.

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