While car parts can be quite expensive depending on their specifications, they are long term investments which most car owners are happy to make with a little nudging from our call operators. However, there is hesitation for various reasons. Most clients wonder if they actually need an upgraded version of something they already have. Others think that they cannot afford to splurge at that time. That’s where the training and experience of our call agents comes in. We don’t up-sell to every client since we are already aware of who will be more open to this idea. It’s likely that an owner of multiple cars will find an up-sale attractive. If they have been looking for a suitable upgrade for a while according to their history, we can help them find the right one within their existing budget.

There are many ways in which cross-selling is more probable than up-selling but it comes within its own challenges. This is why our call support aims to develop strong relationships with your existing clients. If they have had great experiences through our recommendations so far then they will welcome more product suggestions. The key is relevancy as we continuously stress on it. By putting ourselves in the shoes of your clients and learning about what’s lacking for them, we are able to make smart moves that encourage cross-selling on a regular basis. Centralized customer support can be very useful in this regard as it provides valuable information about your clients’ preferences and purchase history.

Using a client-focused approach eases the mind of buyers and makes them more receptive towards profitable sales for your automotive business. Building trust is essential and occurs overtime so our call operators never fail to conduct follow-ups wherever appropriate. If they have bought a car from your company recently, outbound call strategy helps create a good customer experience. It removes suspicion as a straightforward tone is used for the next sales opportunity. We gauge their distance from the sale through specific questions. Exploring their pain points one-on-one lets us know what kind of sale is most probable. Offering test drives for cars or demonstrations for car parts can go a long way to closing a sale. We employ various tactics through call support to generate more sales.

There are several opportunities for follow-ups that our call agents exploit to increase the retention rates of your car dealership. If a client has bought a car from your business perhaps they would be interesting in getting insurance for it. Our trained call operators can guide them in this regard and set up appointments with an experienced insurance consultant. Those who are interested in buying a car might want to look into your loan consultation services. A client who bought an average quality car part from you a while back might be looking for a high quality upgrade once its life ends. We have developed an outbound call plan for your business in order to handle such follow-ups professionally driving your existing clients towards valuable sales in the future.

Car leasing

Our call agents skillfully customize strategies for car leasing that convince potential clients that your business is the most suitable choice for their needs while explaining your policies.

Part exchange

After gathering information on what kind of car is up for exchange and what kind of car that client is searching for, our call operators devise plans to close sales and cross-sell products.

Product search

Since our answering services run 24/7 for your clients, they are free to contact your staff directly if they are unable to find car parts or car models according to their particular preferences.

Appointments

Once our call agent has successfully persuaded a potential client to visit your dealership to test drive a suitable car, we assist your staff in setting up an appointment for this purpose.

Buying vehicles

Instead of simply pushing clients towards profitable sales, our call operators ask about the specifications they desire and their current budget. This allows us to close sales satisfactorily.

Loan assistance

Even if a car or car part is too expensive for a client, our call agents direct them towards loan applications or installments so that they can buy what they need when they need it.