We build trust and faith between you and your clients by offering excellent car insurance support through email. Every client may not be available for chatting or phone calls so email gives them convenience. When you outsource customer care through email operators, this gives you an edge over competitors. We are available for answering car insurance questions via email all year round. Your clients can discuss their insurance claim and attach necessary documents to support it which we can advise them on. Our email agents respond to them within 15 minutes giving them our initial assessment on the current situation. If they want to talk to a insurance expert on your staff in person for their case, we can schedule an appointment for them at a convenient time.

We want to give your clients five star customer care to guarantee a 100% resolution rate and positive customer feedback. It’s possible that minor damage in a new car part went unnoticed by your client for some time. Our email operators are cooperative and patient when discussing exchange of such car parts. We follow your return and exchange policies while assuring your clients that their case will be handled fairly. Our email agents are constantly in contact with your internal staff for deeper issues in car exchange requests. Other than car part exchanges and returns, your clients can also talk to us about warranty claims. We clearly explain the warranty details of the product they have bought or are interested in purchasing.

Everyone has a dream car that they are looking for so we don’t want your clients to be discouraged if their chosen car model is out of their existing budget. They can talk to our email agents about their specific financial concerns and we will find a suitable solution for their car loan dilemma. Your clients can ask us for guidance on both car loans and leasing. Our automotive industry experts provide sound advice through email using their considerable experience. We don’t keep any hidden information so that your clients develop trust in your customer services. Our email operators can even set up appointments for them with your car loan consultants if they desire.

When your clients have decided to purchase a new or used car, they will have questions about the car’s official documents. Our email customer service helps them acquire proper papers along with the car that they have selected.

When your client has selected the car they want to take home, they may need to discuss the transfer of ownership with our email operators. They might be concerned if they are buying a used car but we assure them that the ownership papers of their chosen vehicle are in order.

We have been working in the automotive industry for years so we are aware of the intricacies of insurance claims. Our email agents can confidently carry out conversations about insurance claims filed and gather the necessary information required to process them on time.

Since our email customer service is integrated into your internal office structure, we have access to warranty records through the relevant department. We can help your clients receive warranty papers for various car models both old and new as well as car parts and accessories.

Sometimes, you client may have found their dream car but hesitate to proceed with the purchase due to insufficient financial support. Our email agents advise them professionally and connect them with your loan consultation experts to figure out how to manage payment if necessary.

Our email customer care aims to provide exceptional customer experience to your clients. When a client comes in with the request for exchanging a car part, we check to see if it’s possible then contact the relevant salespeople to get it processed as soon as possible.

If your client wants to check out their options for car leasing, we make sure that they are aware of your policies regarding this service. They can email us to learn more about the specific vehicle that they want to obtain. We will walk them through the car leasing process.