Improve your customer retention rates fast! We make this possible through our centralized approach towards customer relationship management. Advanced software enables us to gather data from email, call, live chat, product communities and social media in real-time simultaneously. This means that we keep track of every single user who has interacted with your business through these channels. Our customer support is aware of the history of each one of them with your company. A customer may have failed to get a suitable solution to an urgent problem through email. This would push them to talk to a customer care representative directly through the phone. When our call agent picks up their call, they would have all the data from their previous interactions in front of them. In such a case, your customer wouldn’t need to explain anything about their path to that point. Our call agent would already know what the problem was. All that’s left to do would be provide a convenient solution to your customer and ensure their satisfaction.

Manual methods can be too slow. While you’re spending resources on getting work done manually, your competitors are gaining ground through automation. Outsource customer support to take your analytical operations up a notch. Trust the expertise of our professionals to incorporate the latest software into your research and reporting system. This single step can boost the efficiency of your customer services several times. Having trouble collecting data due to limited time? Don’t worry! We got you covered with a team of trained agents who are constantly in touch with our central command center. Your staff can rely on us to gather and data from email, calls, live chat, social media and product communities. We will sort it out for you depending on the purpose of your upcoming marketing campaigns. Since we are aware of your business priorities, this saves your time as we leave out irrelevant data.

We know what your business needs. How? Our industry experts pay attention to the big picture as well as the minute details that make up your business operations. For example, not every company relies that heavily on call support for sales or complaints. In such cases, there’s no point in deeply investing in it while ignoring other priorities. Our customer services treat your priorities as the focal point. The rest of your customer support is developed around them. This means that your money will be spent on exactly what your business requires. Whenever you start to experience higher traffic on any communication channel, we can expand it for you quickly. We note the areas where your channels overlap and design plans for those teams to cooperate for higher efficiency. This is also why we keep all channels linked through a central point. Our aim is to simultaneously run all customer support channels and facilitate communication between them as well.

We employ powerful software to boost our ticket management capabilities. Our goal is to not let queues form and have your customers’ cases immediately sent to a trained customer support agent. Your customers are pleased when they don’t have to wait for a response and receive effective solutions on time. We directly contribute to your customers’ satisfaction and higher retention rates.

The biggest advantage of our software knowledge for customer services is the improvement in speed and precision it affords while you are in the middle of developing strategies for your business.

Even when you have constructed the basic framework of your campaign, you need to optimize it for your specific purpose. We can assist you in accomplishing that with the appropriate software.

Our centralized system puts us in a unique position to monitor your customers closely and gather data from various channels such as call, email, live chat, product communities and social media.

The training of our customer support agents includes compliance to General Data Protection Regulation so you can rest assured that your company’s and customers’ private information is secure.

Owing to our experience in the management of customer services using software, we are able to connect with your reporting system easily with the exact information you need to develop your business.

It doesn’t matter how much time you have left to kick start a marketing campaign for your business. We can quickly collect the data you require about your customers and analyze it as you direct.