Our live chat operators have been working in the hospitality industry for years. They are aware of common queries and understand how to tackle tricky questions. Our positive attitude and willingness to accommodate them increases retention rates. Our live chat services revolve around the preferences and requirements of your prospective clients. Therefore, we gauge their interest in a particular service before offering them information about current promotions they might like to avail at your hotel. Our job isn’t just to relay information about your hotel services but to help your clients make smart decisions through the guidance of our trained live chat operators. This is an excellent strategy to ensure 100% customer satisfaction and increase the rating of your hotel services.

We blend into your existing hotel staff to represent the true image of your hotel while communicating with your website visitors. Our custom live chat scripts are created with your input and are used in various anticipated scenarios. We don’t want your guests to face unpleasant surprises during their stay at your hotel so our live chat agents always carefully answer their questions regarding hotel policies they’re concerned about. For example, your guests shouldn’t have trouble looking after their pets or suffer due to their physical disabilities while at your hotel.

You can maximize marketing through our live chat services for hotels. Since our live chat agents communicate with your prospective clients and existing clients 24/7, we collect valuable data about them. This is organized and delivered to your marketing team for use in upcoming campaigns. Besides this, you can save resources on a daily basis by outsourcing live chat services for your hotel. We remain active 24/7 and share your burden during holidays in particular. Our virtual receptionists for hotels don’t demand any real estate either and cost less than in-house customer care.

Our live chat operators welcome your website visitors and note their request for booking rooms, suites, etc. We ask them about the number of guests we can expect and make sure that their choice will comfortably accommodate them during their stay.

When a prospective client contacts us about available halls for important events, we gather information about the nature of their event and guest list first. We give them the details of halls which are available on the date of their event. We put their mind at ease about the facilities.

Our live chat services guarantee that you can make maximum use of the space available at your hotel. We’re quick to update your internal staff about rooms, suites and halls which are available after cancellation. We simply contact others who requested booking there in case of cancellation.

Your clients are bound to be impressed by the flexibility of our live chat services for booking management at your hotel. If a guest has made a booking but their flight has been delayed due to unforeseen circumstances, we just reschedule their booking in accordance with your hotel policy.

We are proficient at capturing leads for businesses in the hospitality industry. When your website visitors pop into our live chat to ask a question about your hotel, we’re ready to reel them into the conversion cycle. We capture, filter and qualify leads before sending them to your sales staff.

Our live chat agents are well-versed in the services that your hotel offers from spas to car rentals. We explain all the features of your current hotel services to prospective clients depending on their requirements. Our simple language and friendly attitude is sure to win them over.