Outsourcing live chat support can be highly effective for casinos especially when dealing with corporate clients. It’s not appropriate to make reputable clients wait for replies therefore; we shorten average response to a couple of seconds. No matter what their query is related to your casino business, we will get back to them within seconds with the required information. Having 24/7 live chat support means that your clients will be able to book gaming rooms at any hour. This is ideal for sudden plans because it prevents potential clients from going to your competitors. Our live chat agents use previously prepared scripts to ensure accurate responses to various common questions.

There is a large number of international clients staying at hotels. Outsourcing our live chat support can be a critical move for hotel chains that are spread over various regions. Most travelers have limited internet data, balance and connectivity so we provide an easy channel of contact for them. They can simply visit your hotel’s website and click on the live chat function to input their query. Our live chat operators can help them find suitable rooms and suites within your hotel. It takes a few minutes to confirm their reservation through live chat support. They are free to add any special requests they may regarding your hotel services which we instantly forward to the relevant staff.

Depending on your terms and conditions for table reservations and takeouts, we devise our live chat strategies. Managed live chat services include monitoring website traffic and arranging live chat support to maximize lead capture. Since we are available 24/7, your customers can contact you through live chat anytime to make reservations. We gather relevant information from them before confirming their reservation and informing them of your cancellation policies. At this point, our live chat agents ask them about any particular needs they have with regards to the menu or seating arrangement. Giving attention to detail and requesting their feedback creates a better customer experience.

As we possess great experience in travel and tourism, our live chat support for travel agencies can benefit your company significantly in the long run. Our live chat operators undergo compulsory training to learn the etiquette and rules followed in this industry. By including your company culture in our training program, your clients won’t be able to tell that your live chat support has been outsourced. We can help capture a higher number of leads with proactive live chat strategy and qualify them for your sales department. Our live chat agents can help them find couple and family tours for the destinations that they are interested in. We ask about their budget, preferred mode of travel, accommodation requests and number of people they will be travelling with for this purpose.

Owing to our expertise in customer services for cruise ship bookings, we are able to develop a great customer experience. After studying your website, we make solid conclusions about the behavior and preferences of your website visitors. This allows us to optimize live chat support to serve the needs of your clients in a more effective manner. For each client, we gather information about the vessel they like, the cruise stops that they look forward to, the routes they may enjoy, the duration they expect, their accommodation specifications, their current budget and the type of cruise they wish to go on. This helps us narrow down to suitable options for that particular client. They are more likely to confirm their booking when all their needs have been met.

By asking all the right questions about the kind of hotel suite your client seeks, we are able to find the perfect one for their stay.

Whenever your customer has a request regarding the food during a booking, our live chat agents note and forward it to your staff.

Whether someone plans to throw a birthday party, host a wedding reception or hold a corporate event, we make their booking while noting particulars.

Any time of the day, your clients may contact live chat support to learn about the packages you offer for different trips to popular destinations.

When your potential clients ask for a round trip cruise, we explain how it works and inform them of the precise location before booking their cruise.

In order to maintain transparency and security, our live chat support guarantees efficiency in billing your clients for your services.