Your hotel business can experience an increase in revenue and retention with our email support which is customized to bring maximum benefit to your business. Not only do we focus on reservation management but also develop email campaigns for promotion. Using the data from other customer support channels and website analysis, our email campaigns guarantee higher return on investment. These are tailored according to the preferences of your clients and specific objectives of your hotel. In addition, our email management includes follow-ups for different scenarios such as confirmations, complaint resolutions, information requests and more.

You can take advantage of our expertise in email marketing to expand the brand presence of your casino. We update your contacts list to reduce the bounce rate. This also ensures that you have update email addresses for all your marketing campaigns. Once we have gathered sufficient data on your contacts we sort them into categories. Different types of emails are sent to each category depending on the actions that you want them to take with regards to your casino. We design email templates to perfection in order to increase your click-through rate. Our superior content development skills are backed by solid research. All these factors contribute to an effective email marketing strategy.

We manage to keep elevating the customer services experience of your restaurant through continuous optimization processes applied to our email support. In order to create optimization strategies, we conduct email surveys to collect feedback from your customers. These surveys reveal the shortcomings in the email strategy of your restaurant. This is also important for developing and executing email marketing campaigns. We are always looking to make it easier for your customers to make reservations through email support. They may send in their reservation requests and receive a response within 15 minutes along with the confirmation.

Your website visitors may have a difficult time searching for the perfect cruise ship tour. They may send in an email with their requirements so that we can conduct this search for them. This means that they won’t have to put much effort to make their booking. Whether they wish to go with their family or as a couple, we can narrow down suggestions before responding to them. Once they have made the payment our email operators can send confirmation emails. Those who have already availed your services may receive similar recommendations as part of your email marketing campaigns. This brings them back to your website to plan their next cruise ship tour.

Besides managing queries about trip planning, our email support agents also develop campaigns for your travel agency that include newsletters. We can discuss with your staff to determine the issue dates and decide on the content of the newsletter. Frequent travelers among your contacts would love to hear all about your latest promotions and discounts. Therefore, we make the best use of our resources to create an eye-catching newsletter. Depending on the preferences of each category of contacts, we also plan personalized emails that direct them to your website. Our lead nurturing strategies utilize email support as a powerful tool for improving your retention rates.

We have an efficient email ticket management allowing your new and existing clients to get fast replies to their questions about making reservations at your hotel or restaurant.

Using the knowledge banks that we have developed for your hospitality business, our email support agents are able to handle any cancellations according to your particular policies.

Your corporate clients will be pleased with the professionalism that our email operators always display while managing their reservations, requests, problems and complaints.

Following your billing terms and conditions, our email support agents maintain the security and integrity of your clients’ data. We efficiently manage and update all billing records.

In addition to handling email tickets about casino bookings, billing issues and account creation we also take care of new membership requests and membership renewals.

Once your client’s trip has been confirmed from the end of your travel agency, we send them the complete itinerary and answer any questions that they may have about the stops, route, accommodation, etc.