If you want to grow your restaurant business and improve customer care then hire call operators who can capture and qualify leads for your brand 24/7. You can boost the daily productivity of your restaurant and increase sales simply by having a dedicated staff to handle incoming calls. Reserving tables for a meal or event is easy for your customers because our friendly call operator will do all the work for them. Since our call services are integrated into your restaurant’s CRM, it’s convenient to forward calls and take messages. This isn’t only for your customers but also your vendors and partners. We make communication to and from your restaurant effective so that you may focus on serving delicious food to your clients.

What makes you different from the restaurant across the street? Is it your cuisine or décor? There is one thing that stands out more than anything: satisfactory customer care. It’s the one aspect that guarantees positive reviews and recommendations. Our call support helps you maximize your marketing by ensuring that no leads are wasted since we are available on the phone 24/7 throughout the year. We are actively capturing and qualifying leads for you afterhours and even during holidays when your restaurant is shutdown. People can still make bookings with our call operators during these times. They can lodge their complaints and give valuable feedback which is recorded and sent to your internal staff.

There is plenty of work to manage daily at a restaurant. You have new customers coming in everyday so you have to win each one over. Our outsourced call operators maintain a strong line of communication with your staff. When you’re fully booked, they let you know that there’s no more capacity for walk-in customers. If a booking is cancelled, we immediately let those on the waiting list know that there’s an opening. Our virtual assistants excel at dealing with customers of the hospitality industry thanks to their experience and training. They don’t take up any room in your office and our call services are cheaper than in-house customer care.

Even if your restaurant opens for a limited number of hours each day, our call operators are responsible for managing any table bookings 24/7 in every season. We take care of rescheduling bookings and cancellations while doing follow-ups for new openings.

Depending on your policies and offers regarding events organized at your restaurant, your customers may call us to discuss their plans. We make suggestions about menu and décor according to their theme and the preferences of their guests.

A person doesn’t have to visit your restaurant to enjoy your delicious recipes. Our 24/7 call support is perfect for lazy weekends when your regular customers just want to order home delivery for their favorite food.

There can be a number of issues your customers face when they order from your restaurant. Whether they were unhappy with the quality of ingredients used or the service was not at their expected level, we note customer feedback.

New diners may not be familiar with what kind of cuisines you specialize in. Our call agents are quick to promote the recipes on your menu. We answer questions about ingredients, serving sizes, prices, etc. so that they may select what they like.

It could be about the event a customer is planning at your restaurant or perhaps a customer is allergic to an ingredient and wants it absent from their plate. Whatever it is, our call operators send the messages of your clients to your chefs and managers immediately.