The hotel industry prides itself on serving clients around the clock so call support for hotels should extend afterhours. There are several reasons why people may try to contact you and they must be able to reach you at all times. Even if you’re not available, our call operators can take messages for you and forward them to you ASAP. This means that you’re constantly connected with your prospects and clients. You won’t lose overseas leads due to absence or delays because our call agents work 24/7 all year to respond to every single call that comes your way. We assist your clients in bookings, manage cancellations and rescheduling and address complaints.

You can relax while you’re off your shift because our call services have been integrated into your hotel’s management for quick response and resolution of problems. Whenever there’s an emergency, we follow protocols approved by your experts. Your clients are reassured by our trained call operators and follow-ups are arranged to ensure their satisfaction. Outsourcing call support for hotels lets you focus on your main duties and costs considerably less than in-house customer service. We don’t get in your way because our virtual assistants help your clients through calls 24/7 without needing any kid of office space within your premises.

Your first class hotel services hold a lot of attraction for your prospects but what about customer care? That is something which a client has to experience before making a judgment about it. Poor customer care can hurt the reputation of your hotel business because professionals of the hospitality industry are expected to be welcoming and cooperative. Our 24/7 call support is the just the thing you need to boost your customer experience and receive high ratings. Your clients should be able to book rooms and halls whenever they wish because your hotel is open day and night. If they have any complaints, our call operators offer satisfactory solutions. We help strengthen your bond with your clients and elevate customer retention.

Our reliable call support for hotels is busy booking rooms and halls in your hotel 24/7 assisting you with managing clients’ requests during the holidays. They may ask us to reschedule or cancel their bookings if their plans change.

There is no reason for your clients to wait for hours or days because they cannot get in touch with a certain department of your hotel. They can just talk to our call agents and we will forward their call to that department instantly.

Just like booking rooms and suites, we handle event reservations at your hotel. Your clients may discuss their concerns about holding wedding receptions, formal parties, birthdays, bridal showers and more with our experts while booking halls.

We can help you stay ahead of the competition in the hospitality industry by capturing leads for your business 24/7/365. This makes sure that your marketing resources don’t go to waste. Our call agents filter and grade leads before sending them to your hotel’s sales team.

You can tell how experienced and well-trained our call operators are by observing how they take care of different kinds of complaints from your clients. Even if they’ve been disappointed by your services, we make sure to change their mind.

We are knowledgeable about your hotel’s history, culture, features and services. People interested in making bookings at your hotel may ask us anything about it. We inform them of your particular policies and promote your business.