Your direct response marketing generates a flood of leads every week. Whether you’re at your office or not, our live chat team remains active all day throughout the year. Your website visitors grow to trust your business since they’re always able to reach a friendly live chat agent on the other end. It’s your competitor’s loss and a perk you get from our live chat services.

We make the most of the leads generated from your direct response approach towards your business promotion. We are fully prepared to capture these leads around the clock even during holidays. Smarter utilization of resources makes us efficient and raises the productivity of your business.

Our live chat services ensure a measurable increase in your return on investment for direct response marketing. Outsourcing saves you from maintaining expensive in-house customer service which also takes up room in your office. We work 24/7/365 unlike an in-house team and are just as skilled at capturing leads.

We’re not a separate entity but a live chat services which has been integrated into your business linked closely with your sales department. Clear communication is guaranteed thanks to our reliable live chat operators. We work together to manage conversions and solve problems.

There are several steps to accomplish after leads have been generated with your direct response marketing strategy. Our live chat team captures these leads, identifies their potential for sales, ranks them according to their value and categorizes them for the convenience of your sales team.

Our live chat agents treat your customers just like an in-house team would and we follow the predetermined scripts and protocols you’ve agreed upon. We represent your business according to your marketing plans giving you the specific brand image you desire.

The impressive number of leads coming in thanks to your direct response marketing are gathered by our live chat team. We collect the information your business requires to deliver them ahead for conversion. Each lead is given the same attention and their attributes are noted in your records.

The leads captured by our live chat operators through your direct response marketing are filtered skillfully and categorized according to the potential they hold for conversion. A complete report about the data of these leads is compiled by our live chat agents and delivered to your sales team.

We assist your online customers in product selection after asking them about their specific requirements. Then we walk them through the entire checkout path and confirm their orders once the required payment has been made. An invoice is delivered to their inbox and we work with your sales department to start processing.

Unhappy customers are inevitable for any business and the chances are increased when you’re running an online business. Customers select the wrong product or receive damaged items sometimes. We quickly address their grievances. A brief report is created for each case and forwarded to your sales representatives.

Our live chat operators actively respond to incoming questions 24/7. Every customer is important to us no matter how simple their query. We quickly provide them the information they need to continue shopping on your website or look further into your specialized online services.

You may always rely on our professional live chat agents to ensure smooth communication between you and your website visitors. We’re aware of the various departments in your company and their particular duties. So we never fail to forward a request to the most suitable individual.